8/10 Good
Kim F., Roanoke, VA
Mar 28, 2026
Liked: Cleanliness
Beautiful property in great location-just a few minutes walk to Main St, restaurants, shops, bars, bus stops. Despite proximity, it’s quiet, peaceful. Great parking. Living room wonderful–warm, cozy w/ fireplace, TV, comfortable seating. Kitchen well stocked. Main bedroom & en suite bathroom nice, clean, well appointed. The challenge is the 2nd bedroom-low quality, thin, uncomfortable mattresses, squeaky lightweight metal frames that I’mpact sleep comfort, quality. The only place for clothes is a small dresser, curiously located in the closet, making it challenging to access, hang clothes. However, for 2 people this property is ideal. We did experience a safety incident as a heavy framed wall hanging behind the head of the bed fell while we slept. As it crashed to the floor, it struck a plugged-in electrical cord, breaking the prongs in the outlet, producing visible sparks, creating a potentially hazardous situation.This heavy print was hung using only 2 thin finishing nails, which simply weren’t sufficient for its size, weight.This incident was concerning given proximity to our heads, potential for injury, fire. What’s most concerning was management’s response: “Sorry for the inconvenience and I am glad all were ok,” followed by maintenance coming to remove the prongs from the outlet, not fixing the cord, & simply re-hanging the heavy print on the same inadequate nails. This raised broader concerns about overall safety & maintenance of the property, undermining confidence.
Kim F.
Stayed 8 nights in Mar 2026