Pros- property was clean, staff was friendly and tried to be helpful, good parking. Cons- Shower was almost warm and turned cold within several minutes. Could hear everything from neighbors in hallway, elevator dinging, to people walking around above my room. Upstairs someone was being excessively loud, I asked front desk if I could move to another room. Front desk staff called management who stated their policy does not allow room changes, despite hotel being anywhere near capacity (maybe 10 cars in parking lot). Management told woman at front desk (who was the ONLY person working at the entire hotel) to go upstairs and tell the room to be quiet. Needless to say this was ineffective and I did not get any sleep. Not customer focused, will never stay again