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New Westcliff Hotel

3.0 star property

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Photo gallery for New Westcliff Hotel

Indoor pool
Property entrance
Exclusive Double Room | Iron/ironing board, bed sheets
Staircase
Indoor pool

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
27-29 Chine Crescent, Bournemouth, England, BH2 5LB
  • Place, Durley Chine Beach
    ‪8 min walk‬
  • Place, Bournemouth Beach
    ‪11 min walk‬
  • Place, Bournemouth International Centre
    ‪12 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪20 min drive‬

Room options

View all photos for Basic Double Room

Basic Double Room | Iron/ironing board, bed sheets

Basic Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Iron/ironing board, bed sheets

Twin Room

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Iron/ironing board, bed sheets

Family Room

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room | Iron/ironing board, bed sheets

Quadruple Room

  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Single Room

Single Room | Iron/ironing board, bed sheets

Single Room

  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | Iron/ironing board, bed sheets

Double Room

  • 193 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Double Room

Exclusive Double Room | Iron/ironing board, bed sheets

Exclusive Double Room

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

Romantic Double Room

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lounge
Bournemouth West Cliff Hotel & Spa
Bournemouth City Centre
  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.0 out of 5, Very Good, 1,008 reviews
$77 nightly
The price is $92
Jul 5 - Jul 6
Total with taxes and fees
Bournemouth West Cliff Hotel & Spa

About the neighborhood

Bournemouth

Located in Bournemouth (Bournemouth City Centre), New Westcliff Hotel is within a 15-minute walk of Bournemouth Beach and Bournemouth International Centre. .This hotel is 5.1 mi (8.3 km) from Poole Harbour and 9.2 mi (14.8 km) from New Forest National Park.

What's nearby

  • Durley Chine Beach - 8 min walk - 0.4 miles
  • Bournemouth Beach - 11 min walk - 0.6 miles
  • Bournemouth Lower Gardens - 11 min walk - 0.6 miles
  • Bournemouth International Centre - 12 min walk - 0.7 miles
  • Bournemouth Pier - 17 min walk - 0.9 miles

Getting around

  • Bournemouth Station - 4 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 11 min drive

Restaurants

  • ‪Pinocchio Ristorante - ‬4 min walk
  • ‪Smokin' Aces - ‬5 min walk
  • ‪Brewhouse & Kitchen - ‬4 min walk
  • ‪Cristallo - ‬6 min walk
  • ‪the palm - ‬4 min walk

About this property

New Westcliff Hotel

New Westcliff Hotel offers 53 accommodations with hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.
Stay in one of 53 guestrooms featuring flat-screen televisions. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include irons/ironing boards, and housekeeping is provided on request.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a sauna. Additional features at this Victorian hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
At New Westcliff Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are available daily from 6:00 AM to 9:00 AM for a fee.
Featured amenities include multilingual staff, a safe deposit box at the front desk, and an elevator. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:00 AM.
Onsite venue - This buffet restaurant serves breakfast only. Reservations are required.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per day)
  • Extended parking on site (GBP 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 6:00 AM to 9:00 AM for a fee: GBP 8.50 for adults and GBP 8.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Hot tub
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Energy-saving switches in guestrooms
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 8.50 for adults and GBP 8.50 for children
  • Self parking fee: GBP 10 per day
  • Extended parking fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

New Westcliff
New Westcliff Bournemouth
New Westcliff Hotel
New Westcliff Hotel Bournemouth
Bournemouth Hotel New Westcliff
Bournemouth Hotel Westcliff
Hotel New Westcliff
New Westcliff Hotel Hotel
New Westcliff Hotel Bournemouth
New Westcliff Hotel Hotel Bournemouth

New Westcliff Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 54 out of 414 reviews
Rating 8 - Good. 162 out of 414 reviews
Rating 6 - Okay. 118 out of 414 reviews
Rating 4 - Poor. 45 out of 414 reviews
Rating 2 - Terrible. 35 out of 414 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Clive

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

3 night stay

The reception was ok. Cleanliness ok Bed comfort Zero Bathroom Area Zero General atmosphere Zero. Only food available a Breakfast box by the door. Left after one night and had to pay to stay in another hotel Hotel near by provide good service and Evening meal plus cooked breakfast at just a small amount more than the Westcliffe. Cost me an additional £500. Covid Excuse does not apply as I have stayed in 4 hotels in Devon and Cornwall all providing good service and Food. Only worth £40 per night if you did not want to eat and sleep. Would not recommend it to Anyone
Stayed 3 nights in Sep 2021
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel, good location

Outside appearance
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overall

Lovely stay but a few downsides. hot in the room and little air flow when windows were open. Bed was very comfy and it was very clean but water pressure in shower was not very strong. We ordered breakfast which was around £7 but it didn’t meet our expectations as most of it was packaged sugary food. The pool, sauna and jacuzzi was a real highlight, and booking a slot to ourselves was easy.
Stayed 1 night in Sep 2021
Verified

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think it should be cheaper as they don’t do anything for you no cleaning ect
Stayed 2 nights in Sep 2021
Verified

8/10 Good

Dahlia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff

At first we found all the extra rules quite frustrating (Only 1 hour in the pool at allocates time, no left luggage, no late check out etc) but I have to say the manager really made up for it and was so kind and accommodating and let my kids use the cinema even after we checked out. He made us feel very welcome and for this reason we were happy overall.
Stayed 1 night in Aug 2021
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
The man on front of house has fantastic customer service skills. Nothing was a problem to him and he was alway's willing to help.
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Verified traveler

Liked: Property conditions & facilities

Relaxing trip.

It was a very good relaxing trip. So close to the beach and facilities which were all within walking distance. The use of the pool, sauna and jacuzzi was an added plus and helped us to relax even more.
Stayed 1 night in Aug 2021
Verified

8/10 Good

David

Liked: Property conditions & facilities
Was fine for a 1 night. Short walk to the beech and town
Stayed 1 night in Aug 2021
Verified

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities, room comfort
Quaint and clean, C19 changes worked well, reception desk very helpful, would be nice to have luggage storage as check out is early (the beach is near!!!)
Stayed 3 nights in Aug 2021
Verified

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this hotel

Hotel very poor. Bedroom small and cramped, same with the bathroom. Hot water non existent at peak times in the morning and evening. Continental breakfast served in a box. Very basic and charged £8 but items in the box came with prices on and tbd cost was just over £3
Stayed 4 nights in Aug 2021
Verified

2/10 Terrible

Alison

Disliked: Cleanliness, property conditions & facilities, room comfort

Avoid!!

Avoid room 14!!! I am extremely disappointed having contacted the hotel on two separate occasions and have still not had a response! Rather than write a poor review, I thought I would speak to the lady on the desk to raise my concerns. This has been quite an unpleasant stay for a few reasons - The standard of cleaning in room was terrible even after I addressed this on arrival, the room got hoovered but it still needed cleaning especially around places that needed a pipe to clean the area! The bathroom shower tray was absolutely filthy! Additionally, we didn’t get much sleep at all, due to the bed being so uncomfortable; the springs stick out and so we had to sleep on top of the duvet but also the bed tilts when lying close to the left side by the window! The hair dryer has no safety guard on it and when I dried my hair, I got all my hair sucked into the back and had to cut it out!! I went to the reception desk to ask for a replacement so I could dry my hair after swimming and they said I had to wait for house keeping to arrive but we were checking out so I couldn’t dry it! Also the jacuzzi had scum all around it. When I raised these these concerns I was just told sorry! This wasn’t good enough; the manager wasn’t there to speak too! I would never return or recommend this hotel!
Stayed 1 night in Aug 2021
Verified

4/10 Poor

Sabeya

Disliked: Cleanliness, property conditions & facilities, room comfort
Non family friendly room more for travellers wanting to stay in shelter.
Stayed 1 night in Aug 2021
Verified

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities

July 2021

I enjoyed the facilities at the New Westcliff Hotel. It was great to have an hour use of the swimming pool all to myself. There is a jacuzzi and sauna though I did not have time to use either. The reception staff are amiable, and I spoke to Mark on several occasions. He was pleasant, easy to approach, and helpful. There was plenty to do in Bournemouth and I took advantage of the hotel's central location. I would happily stay again. However, a single room is quite tight and lacks space. Not very much that can be done about the single rooms I presume, but it is a comment I would make that other hotels tend to have more rooms around the area of the bed and space to walk around. Thank you for the overall positive experience.
Stayed 4 nights in Jul 2021
Verified

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away.

Check in was the only neutral part of this experience. The room was a box, room 8. I could touch both walls with out stretching. the decor was old. This I can put up with. What I do object to is the state of the bed. This had a broken base, leaving a plank of wood across the bed as the only real support for the mattress.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family room at New Westcliff Hotel

It was a good stay with what to expect as Covid restriction still followed. Close to the beach and walking distance with breakfast pre packed.
Stayed 2 nights in Jul 2021
Verified

2/10 Terrible

Mayooran

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Not again

Unfriendly staff… Not felt welcomed… Unpleasant room.. Not as big as stated.. Bad quality beds.. Tiny little shower… No air condition or fan Extremely poor quality box breakfast Not value for money at all.
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

elton

Disliked: Staff & service
There was no one at reception to welcome us on arrival one member of staff another guests to get there attention as he was working the bar the pillow was dirty had to change them myself i was also denied cutlery had to eat my Chinese with tee spoon overall was not impressed
Stayed 2 nights in Jul 2021
Verified

8/10 Good

Nilesh

Liked: Cleanliness, staff & service
Disliked: Room comfort

Family weekend

All the communal areas are very well updated. However, the rooms leave a lot to be desired, shower was too small and dated, didn’t work properly. A family room was so small the bathroom door hit the beds. You have to use your bath towels for the pool which is not what it should be like. Extra pool towels should be provided. No towel or clothes hooks around the pool, sauna or spa area, apart from in the changing rooms. Only one hand held shower by the spa, so overall not a great experience. Staff very friendly though.
Stayed 1 night in Jul 2021
Verified

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel room was extremely dated, the toilet was situated inside the room (not in the entrance hall as you come in) so it was like going toilet in the wardrobe. The shower was almost unusable as it literally just trickled - almost no water came out. Would definitely not stay there again.
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

Needs a little TLC

Hotel was fine but just a bit ‘tired’ - noisy/rattling extractor fan in bathroom; very hard bed and fairly flat pillows etc. If I was paying around £50 it’s be fine, but for over £160 I’d have expected a slightly better standard. Compared to Premier Inn or newer Travelodges it was much less comfortable. Staff were helpful; location was great - just the room itself that left a little to be desired.
Stayed 1 night in Jun 2021
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The guy on the front desk was brilliant- very friendly and helpful but seemed to be running everything all by himself. The shared spaces in the hotel looked like they had been refurbished, except the bar which looked run down. Our room was horrendous, it smelled, the carpet was disgusting, there was rust and dirt all over the bathroom and hairs and skid marks in the toilet. Most of the spotlights didn’t work and the windows were filthy. Whilst putting clothes away we noticed old packets of milk and tea bags in one of the drawers. Truly the worst hotel experience ever- we packed our bags and didn’t stay.
Stayed 1 night in Jun 2021
Verified

4/10 Poor

Edna

Disliked: Staff & service, property conditions & facilities, room comfort

West cliff hotel

It wasn’t nice at all. Staff were rude. No fridge on the bedroom. Stains everywhere. Very disappointed
Stayed 2 nights in Jun 2021
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, room comfort

Needs a refurb however basic and OK for 1 night

We stayed here for the night, was very basic, a little run down but sufficed is to get our heads down for the night. The shower was pitiful and took 20 mins to use as the water flow was terrible, It had a pics of material with velcro on it as a blind to stick it to the window and the downstairs bar looked like that of a working mans club. For £74 it’s pretty much what we expected in Bournemouth. Good for a quick overnight stay but wouldn’t book it for any longer.
The tired bar downstairs
The Velcro blind found on the floor
Stayed 1 night in Sep 2020
Verified

6/10 Okay

Rosscap

Liked: Staff & service, amenities
Dealing with COVID measures well. More variation with the breakfast boxes would have been nice
Stayed 7 nights in Aug 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Very poor condition, toilet are not clean. No view close location.😡
Stayed 1 night in Aug 2020