4/10 Poor
Adrienne
Sep 13, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Renaissance Seaport Boston;
Unfortunately, the experience fell well short of expectations. Despite booking a standard room, I was placed in an accessible room without explanation. The setup was not suitable for my needs—particularly the shower, which was inconvenient to use, and a sink that was practically unusable due to its design.
The front desk staff during check-in seemed completely indifferent and unprofessional. One employee was audibly chewing gum while assisting me, which didn’t exactly give a great first impression.
To add to the frustration, the $20 dining credit that was part of my booking was not honored. We attempted to dine at the hotel restaurant but left after being ignored by the staff for an unreasonable amount of time.
It’s a shame because the hotel itself is beautifully designed, with quality finishes and a stylish atmosphere. However, the lack of attention to guest needs and poor customer service overshadowed any positives. There’s clearly a need for improved training and a greater focus on guest experience.
Adrienne
Stayed 1 night in Sep 2025
