This hotel is advertised as a 4-star property, but our experience was far below that standard.
The biggest issue was the bed. The mattress was as hard as concrete, and you could clearly feel the springs pressing into your back. It was one of the most uncomfortable hotel beds I’ve ever slept on. I woke up with significant back pain that affected the rest of my day.
The breakfast buffet was equally disappointing. There were a couple of flies all over the cold cuts, which was both unappetizing and a serious hygiene concern. It was shocking to see this in a hotel that claims to be four stars.
When I spoke to the manager about the mattress, he simply moved us to another room and insisted that all of the mattresses were new. He offered no real solution, no acknowledgment that there might be a problem, and refused to cancel my reservation or any refund or compensation. I was ready to move to a different hotel.
A comfortable bed and proper food hygiene are basic expectations, especially at a 4-star hotel. Unfortunately, this hotel failed on both counts, and the way management handled the situation only made the experience worse.
I would not stay here again, and I hope this review helps other travelers make an informed decision before booking.