I love to give reviews, particularly when the experience is better or equal to expectations. It's much harder to do when they are not. Our family stayed for 7 nights in this Chalet, but due to the extremely cold weather & limited heating, we could only take advantage of the upstairs. Fortunately, there was enough room for the 4 of us upstairs. In addition, I felt the floors were dusty, particularly where floors meet the base boards, in closets, & under beds. I found myself sweeping bc I couldn't get the vacuum to clean those areas very well. Having young children, the floors are extremely important me. On the flip side, the owners are very pleasant & they quickly had the malfunctioning heater vent on the 2nd floor bedroom replaced with a portable one the same day we called them. Outside of those issues, the chalet is comfortable, has wooden floors, with 4 bedrooms & 3 baths, the master is spacious with an updated bath. the kitchen is also updated & has the basic needs for cooking & dining. The fire place was a necessity to have! The location is perfect if you are looking for family friendly activities in Boone & Banner Elk areas. However, having used only half of the Chalet for an entire week & still paying full price, I'm dissappointed with our experience.