1. The front desk is available 12 noon to 20:00 daily, it’s not 24/7 as described on hotels.com. This, it makes very inconvenient to check in after 20:00. In addition, I did not receive any emails regarding self check in instructions prior to my 2-night stay. I thought it’s 24/7 front desk, my wife and I ended up calling them on 3 international calls and spent almost an hour to finish check-in on a machine.
2. The cleaning lady is very very helpful in the morning. She’s the best employee of this hotel, very polite, very responsive. She is just excellent.