2/10 Terrible
Wendy
Sep 5, 2025
I know the swimming pool isn’t listed on your website but it is on the hotel website even to the point of saying that you can use the pool if you arrive early and your room isn’t ready. The staircase was not hoovered during our stay of three nights as there were items of rubbish just left on stairs. The sides and corners were just thick with dirt/dust. The paintwork around windows etc was just ground in dirt. The room was so hot when we entered and we could not turn off the towel rail as there was no control. We had to open window, all of three inches and plug in a fan that was left in the wardrobe. To plug the fan in the television had to be moved, the fan had to be switched off whilst using kettle or hairdryer as only one plug near all facilities. The bed had a topper on it which rolled up in the night which was lumpy and uncomfortable. The person making the bed did not even straighten the under sheet or topper. We paid £20 per night extra because the hotel was supposedly dog friendly, there was not even a bowl for him in the room. Obviously we know there is normally a place set aside for patrons with dogs which was fine eating dinner in the bar area but for breakfast we were expected to sit in the lobby at low coffee tables with easy chairs, after complaining to a manager we were seated in the Derby room. This did not create a pleasant experience at all. The staff were generally unhelpful and miserable, no smiles hardly at all. We asked for a bowl of water for th
Wendy
Stayed 3 nights in Sep 2025
