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Macdonald Burlington Hotel

4.0 star property

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Photo gallery for Macdonald Burlington Hotel

Front of property - evening/night
Interior entrance
Property entrance
Suite, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board
Breakfast, lunch, dinner served; local cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
$113
$94 nightly
$113 total
Total with taxes and fees
Feb 1 - Feb 2

Explore the area

View in a map
Burlington Arcade/126, Birmingham, England, B2 4JQ
  • Place, Victoria Square
    ‪2 min walk‬
  • Place, Bullring & Grand Central
    ‪5 min walk‬
  • Place, The Mailbox
    ‪6 min walk‬
  • Airport, Birmingham (BHX)
    ‪18 min drive‬

Room options

Single Room

  • Sleeps 1

Suite

  • Sleeps 2

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed

8.2 out of 10
Very good
(32 reviews)
  • 125 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Twin Bed

  • 80 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Twin Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 240 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Double Bed

8.6 out of 10
Excellent
(8 reviews)
  • 385 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Double Bed

8.0 out of 10
Very good
(5 reviews)
  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Double Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 295 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room

  • Sleeps 2

Deluxe Double Room

  • Sleeps 2

View all photos for Super Deluxe Double Room

Premium bedding, in-room safe, desk, iron/ironing board

Super Deluxe Double Room

  • Sleeps 2

Twin Room

  • Sleeps 2

Deluxe Suite

  • Sleeps 2

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About the neighborhood

Birmingham

With a stay at Macdonald Burlington Hotel, you'll be centrally located in Birmingham, just a 5-minute walk from Bullring & Grand Central and 15 minutes by foot from International Convention Centre. .This hotel is 2.6 mi (4.2 km) from Villa Park and 13.9 mi (22.3 km) from National Exhibition Centre.

What's nearby

  • Victoria Square - 2 min walk - 0.1 miles
  • Birmingham Town Hall - 3 min walk - 0.2 miles
  • Bullring & Grand Central - 5 min walk - 0.3 miles
  • The Mailbox - 6 min walk - 0.4 miles
  • International Convention Centre - 10 min walk - 0.6 miles

Getting around

  • Grand Central Tram Stop - 1 min walk
  • Birmingham (QQN-New Street Train Station) - 3 min walk
  • Birmingham Airport (BHX) - 19 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪The Briar Rose - ‬2 min walk
  • ‪Bacchus Bar - ‬1 min walk
  • ‪Bella Italia - ‬1 min walk
  • ‪Tim Hortons - ‬1 min walk

About this property

Macdonald Burlington Hotel

Hotel with bars, 5-minute walk to Bullring & Grand Central
Macdonald Burlington Hotel offers 112 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Make yourself at home in one of the 112 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for lunch or dinner at Scottish Steak House, a restaurant which specializes in local cuisine, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 15 meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Scottish Steak House - This fine-dining restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
The Burlington Bar - This bar serves breakfast, lunch, dinner, and light fare.
The Burlington Lounge - This lobby lounge serves light fare only. Open 24 hours.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.1 miles (GBP 9.50 per day)

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 24 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Scottish Steak House
  • The Burlington Bar
  • The Burlington Lounge

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • Business center
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Built in 1872
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 24 per person
  • Nearby parking fee: GBP 9.50 per day (328 ft away)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Burlington Macdonald
Burlington Macdonald Hotel
Hotel Macdonald Burlington
Macdonald Burlington
Macdonald Burlington Birmingham
Macdonald Burlington Hotel
Macdonald Burlington Hotel Birmingham
Macdonald Hotel Burlington
Macdonald Burlington
Macdonald Burlington Hotel Hotel
Macdonald Burlington Hotel Birmingham
Macdonald Burlington Hotel Hotel Birmingham

Macdonald Burlington Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 448 out of 1006 reviews
Rating 8 - Good. 310 out of 1006 reviews
Rating 6 - Okay. 143 out of 1006 reviews
Rating 4 - Poor. 63 out of 1006 reviews
Rating 2 - Terrible. 42 out of 1006 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Jane

Stayed 2 nights in Oct 2025

8/10 Good

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in experience, really helpful and courteous. Spacious room, massive bed and nice shower.
Stayed 1 night in Oct 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size room, clean, comfy bed. Breakfast was great, plenty of choice. Staff were very friendly, particularly at reception.
Stayed 1 night in Oct 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On night stop over as part of an onward journey.

Excellent central location very close to the train station. Quiet and comfortable room. Reception staff very welcoming and helpful.
Stayed 1 night in Oct 2025

8/10 Good

Payton

Liked: Cleanliness, staff & service, room comfort
Great location & I appreciated the soft bed.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, great location, wonderful staff!

Wonderfully comfortable and beautiful in appearance, with simply wonderful staff!!! The Burlington is really well located, especially if you're travelling by train and arriving into New Street station, and has some of the best staff I've ever encountered in a UK hotel.
Stayed 1 night in Sep 2025

8/10 Good

Keely

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Xiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of downtown. I booked a suite, the room is spacious.
Stayed 1 night in Sep 2025

6/10 Okay

Claire

Stayed 1 night in Sep 2025

8/10 Good

Daniel

Stayed 2 nights in Sep 2025

2/10 Terrible

Kamil, London

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE. DO NOT STAY HERE. If I could give this place zero stars, I would. This was hands down one of the worst hotel experiences I’ve ever had. The entire property is horribly outdated, smelly, and uncomfortable. The windows don’t even close properly, and while they advertise the hotel as having AC, the ancient system has been shut off for the season (in September!) while the heating blasts instead. Imagine being stuck in a stuffy, overheated room with no way to cool down. The shower dripped constantly, keeping me awake, and after pointing out problem after problem, I was moved FOUR TIMES to different rooms — yet every single one still had no working AC. The inconvenience was beyond frustrating. The only redeeming factor was the manager, who was kind, apologetic, and genuinely tried to help, but unfortunately, no amount of good service can make up for the fact that the hotel itself is in terrible condition. If you are coming to Birmingham, please do yourself a favour and DO NOT STAY HERE. You will regret it.
Stayed 1 night in Sep 2025

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convient staff friendly and polite no matter what there job was... only issue on arrival didnt book breakfast but said we could book later. Saturday night booked breakfast at 10pm on arrival back from day of cricket person wrote it down and said would add to system at breakfast on Sunday we were not on the list. Otherwise the hotel was outstanding in my view and I would return again.
Stayed 2 nights in Sep 2025

6/10 Okay

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hm...

Air Con a little noisy and the television had extremely limited channels choice.
Stayed 1 night in Sep 2025

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd visit to hotel, the first was not great but this one was outstanding, the service was fantastic, the room is beautiful (some tired areas but kind of adds to the character). I had a suite and i am so glad I did, the rooms were large and had everything you need. However it was the check in experience that stands out, the 2 ladys on check in could not do enough for people. Thank you ladys.
Stayed 1 night in Aug 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in good location, friendly service and comfortable rooms. Excellent breakfast in a lovely setting. Hotel is right in city center so convenient but very noisy outside on a Saturday evening until 12am and then suddenly very quiet. Parking is not convenient and guests might be better to pick a garage closer as even with reduced rate it was expensive
Stayed 2 nights in Aug 2025

10/10 Excellent

Ronald, Valliant

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from New Station train station as well as shops, pubs, retail, sight seeing and victoria square.
Stayed 2 nights in Aug 2025

8/10 Good

Chantalle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 10 day stay. It is centrally located across from the train station and the mall. You can walk to most of the sites in Birmingham easily. There are some homeless people around but they are not a nuisance though it can get loud at night. The hotel is comfortable with dining options and the staff is kind and helpful. We look forward to another stay soon.
Stayed 9 nights in Aug 2025

6/10 Okay

LYNDA

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful hotel - ensure you request quiet room

Lovely hotel. Stayed numerous times. Always had a great experience. We paid extra this weekend for 1 night and we were clearly on the noisy side of the hotel. The noise from music was horrendous. We did raise this at check out and was told next time we book to ring and state we would like a quieter room! Felt like I paid extra to have no sleep. That is my only moan.
Stayed 1 night in Aug 2025

4/10 Poor

Charlotte

Traveled with partner
Disliked: Amenities, property conditions & facilities
Room was very dated. Reception staff unhelpful on arrival due to booking with external provider. Lots of noise outside my room during the day- preachers talking about God and Donald Trump. During the evening, groups of youths gathered outside the hotel until the early hours listening to music and dancing in the street.
Stayed 1 night in Aug 2025

4/10 Poor

Adam

Stayed 1 night in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025