After a grueling 13-hour drive that began at 5 a.m., I arrived at the hotel expecting nothing more than a night of rest, only to be met with a frustrating display of poor customer service. I was blindsided by a mandatory $100 “cash-only” deposit something never mentioned during booking and during a prior phone call, despite numerous online reviews warning of this very issue, calling it a potential scam. The situation was further complicated by the complete lack of an on-site ATM, which I brought up with a manager, only to be dismissively told they aren’t “required” to have one. Exhausted and overwhelmed, I ended the conversation, only for the manager to call back repeatedly without cause. When I attempted to go to my room, I was aggressively told that if I didn’t continue the conversation, I would be forced to leave and that no other hotel would accept a 19-year-old guest, a claim that turned out to be false after I called nearby hotels myself. To make matters worse, the next morning I was left waiting at the front desk for someone to appear, only to be met with more delays and a final condescending “you can leave now” when I asked about my deposit. The entire experience was unnecessarily stressful, riddled with disrespect, and emblematic of a serious lack of professionalism and basic hospitality.