They had checked us in, before we arrived, and given away our paid-for room to somebody else! no room! at 9pm on a friday, with two small kids!
The young man at the reception fumbled about and could not have cared less, that we had no place to sleep. We spent almost two hours waiting.. For nothing!
While waiting, we saw many other guests comming to the reception, because they could not make their roomcards work.. And even saw/heard the reception give away main/all-access keycards, meant for housekeeping, to regular guests, who could not access their rooms!
Very unwelcoming, unsafe atmosphere and unfriendly staff..
Would NOT recommend!