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PHÖNIX Hotel

4.0 star property

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Photo gallery for PHÖNIX Hotel

Exterior
Indoor pool
Body treatments, hot stone massages, body wraps, body scrubs, facials
Exterior
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
The current price is $151
$141 nightly
$151 total
Total with taxes and fees
Jul 12 - Jul 13

Explore the area

View in a map
Am Räschen 2, Bergneustadt, 51702
  • Place, Bergisches Land Nature Park
    ‪1 min walk‬
  • Place, Aggertalsperre
    ‪7 min drive‬
  • Place, Cologne Cathedral
    ‪56 min drive‬
  • Airport, Cologne (CGN-Cologne - Bonn)
    ‪54 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, laptop workspace, soundproofing

Standard Single Room

8.4 out of 10
Very good
(6 reviews)
  • 183 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Double Room, Park View

Comfort Double Room, Park View | In-room safe, desk, laptop workspace, soundproofing

Comfort Double Room, Park View

  • Garden view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Triple Room

Family Triple Room | In-room safe, desk, laptop workspace, soundproofing

Family Triple Room

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, desk, laptop workspace, soundproofing

Family Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room, Park View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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  • Spa
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Jun 16 - Jun 17
Total with taxes and fees
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About the neighborhood

Bergneustadt

When you stay at PHÖNIX Hotel in Bergneustadt, you'll be within a 10-minute drive of Aggertalsperre and Gumbala Water Park. .This spa hotel is 0.1 mi (0.1 km) from Bergisches Land Nature Park and 4.8 mi (7.7 km) from Eckenhagen Monkey and Bird Park.

What's nearby

  • Bergisches Land Nature Park - 1 min walk - 0.0 miles
  • Aggertalsperre - 7 min drive - 1.6 miles
  • Cologne Trade Fair Grounds - 51 min drive - 41.5 miles
  • LANXESS Arena - 52 min drive - 42.0 miles
  • Cologne Cathedral - 56 min drive - 43.8 miles

Getting around

  • Gummersbach Station - 16 min drive
  • Cologne - Bonn Airport (CGN) - 52 min drive

Restaurants

  • ‪BowlingCenter Oberberg - ‬5 min drive
  • ‪Alanya - ‬9 min drive
  • ‪Blue Mama - ‬9 min drive
  • ‪Mongo Buffet - ‬8 min drive
  • ‪McDonald's - ‬10 min drive

About this property

PHÖNIX Hotel

PHÖNIX Hotel offers 58 accommodations with laptop-compatible safes and bathrobes. Accommodations offer separate sitting areas and include desks. 20-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps, and body scrubs.
Stay in one of 58 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Satisfy your appetite for lunch or dinner at Panorama Restaurant, a restaurant which specializes in Regional cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Panorama Restaurant - This restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Panorama Restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 15.0 per stay

Property payment types

Important information

Optional extras

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

PHÖNIX Hotel Bergneustadt
PHÖNIX Bergneustadt
PHÖNIX Hotel Hotel
PHÖNIX Hotel Bergneustadt
PHÖNIX Hotel Hotel Bergneustadt

PHÖNIX Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 69 out of 159 reviews
Rating 8 - Good. 71 out of 159 reviews
Rating 6 - Okay. 13 out of 159 reviews
Rating 4 - Poor. 4 out of 159 reviews
Rating 2 - Terrible. 2 out of 159 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ilona

Liked: Amenities
Perfect hotel for relaxing. Great SPA. Wonderful view. Tasty food ❤️
Stayed 1 night in Jan 2024
Verified

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Good reliable hotel on a hill. Not convenient without driving
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Zoe

Liked: Cleanliness
The bed was very uncomfortable asnit was 2 single beds pushed together and the bed kept seperating - i had booked a double room so this wasnt good as we didnt sleep well
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Britta

Liked: Cleanliness, amenities, property conditions & facilities
Das Personal ist ausnahmslos extrem freundlich und zuvorkommend. Das habe ich selten so erlebt. Das Frühstück lässt keine Wünsche offen. Alles sehr frisch und lecker. Einzig das Rührei. Hier würde ich vorschlagen, eine kleinere Portion ans Buffet zu stellen und dann öfters mal frisch nachzulegen. Das Rührei in dieser großen Menge war leider nur lauwarm. Geschmacklich allerdings auch sehr gut 😊 Das Hotel im allgemeinen war sehr sauber und das Zimmer nett und zweckmäßig eingerichtet. Wir kommen sicher mal wieder
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities
Wie immer hervorragend. Super bequeme Betten, top Internet, sehr gute Auswahl beim Frühstück
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Christine

Liked: Cleanliness
Zimmer okay, Bad winzig, toller Wellnessbereich. Beim letzten Aufenthalt gab es einen Wasserschaden & heute Morgen um 6 Uhr Feueralarm, weil es in der Küche einen Zwischenfall gegeben hatte. Anschließend stand nur noch kaltes Wasser für das Duschen und die darüberhinaus gehende Morgentoilette zur Verfügung😢😢😢 Eine angemessene Entschädigung wurde nicht angeboten 😡
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities
Parken direkt am Haus, sauberes Zimmer, ruhige Lage. Gutes Frühstücksbuffet. Umfangreiche Karte im Restaurant. Hochwertige Gerichte, geschmacklich ebenso im oberen Bereich wie die Preise.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel für Business und Privat

Schönes Hotel am Hang. Gutes Frühstück
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Stefanie

das Personal, das Essen inkl Frühstück, das Schwimmbad, das Zimmer = top nur das Bett war mir persönlich zumindest zu weich
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bestes Hotel in der Umgebung

Gute Betten, hervorragendes Internet
Stayed 4 nights in Aug 2025
Verified

6/10 Okay

Christine

Tolle Aussicht- sehr nettes & bemühtes Personal
Stayed 1 night in May 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne ruhige Lage für eine Auszeit. Netter Wellness Bereich. Gutes Frühstück
Stayed 1 night in May 2025
Verified

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles Topp! Sehr nettes Personal!
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Dr. Sad

Liked: Amenities
Sehr gut
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Raik

Liked: Staff & service, amenities, property conditions & facilities
Würde ich wieder buchen
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niks op aan te merken. Leuk verblijf, lekker eten en een goed bed. Sauna en zwembad zijn proper.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Birgit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traumhafter Spa-Bereich, traumhafte Aussicht Bettdecke war im Februar leider zu dünn für mich
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Daniel

Ausgezeichnet
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich war eine Nacht im Hotel, mir hat alles super gefallen. Wellnessbereich perfekt mit Sauna. Alle Mitarbeiter super freundlich, Essen im Restaurant sehr guter Auswahl. Immer wieder gerne.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren sehr zufrieden
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr nettes und angenehmes Personal Sehr gutes Preis- Leistungsverhältnis Und Frühstücksbüffet Das Zimmer ist ein wenig in die Jahre gekommen aber sauber Leider konnte ich aufgrund der persönlichen Umstände Saun- & Schwimmbad nicht nutzen. Öffnungszeiten bis 22:30 wären toll gewesen
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Adolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles okay
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gerne wieder

Gute, viele Parkmöglichkeiten. Schöner Wellnessbereich. Schönes großes Doppelzimmer. Frische Brötchen vom Bäcker.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Wochenende war ganz Wundervoll
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Karl-Heinz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angenehmer Aufenthalt, freundliches Personal, kleinere Optimierungen im Saunabereich möglich
Stayed 2 nights in Jun 2024

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