When we arrived I thought I was at the wrong place, it looked like an army barracks. From the pictures I was hoping for a key west vibe.. not so much, opened the door to our 2 bedroom suite in the first floor, facing the pool and immediately hit the bed with the door. The room was extremely small. Leftover food in the mini fridge, toilet had no water to flush, wet left and at least the 2 girls that were there were very nice and the maintenance guy/ desk clerk/ maybe manager did show us another room but everything needed paint and upkeep. We did get a refund, so thank goodness for that. We didn't get our resort experience for our gfriends 60th but we staying in a suite hotel and it was OK.. first time ever walking out of a reservation and first time having to leave a not so good review...