4/10 Poor
Franklin, Zionsville
Oct 21, 2025
We had booked this reservation to attend a wedding in the area. We arrived at the hotel at 1:00 PM and needed to be at the wedding venue by 2:30 PM. We were hoping to get early access to our room to Chang clothes. There was no one at the desk at anywhere near by. After about 20 minutes a maintenance worker came by and was able to find someone. This person was very rude and abrasive in telling us there was no rooms available and that under no circumstances could we get access to our room before 3:00 PM! We asked if there was a room we could change in that was not yet ready and again was told NO WAY! We ended up changing in our car! After the wedding we returned to the hotel, was greeted by a different person much more civilly and checked in. The room was clean and comfortable, but our stay was severely compromised by the experience with the first employee! We would not recommend this property for that reason!
Franklin
Stayed 1 night in Oct 2025


















