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Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Property class: 5 and above

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Photo gallery for Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

A swimming pool with lounge chairs and a gazebo, surrounded by palm trees and tropical plants.
A resort with a clear pool, palm trees, and a red building.
A rooftop terrace with outdoor seating, a water feature, and a view of a city skyline at dusk.
A building with a thatched roof and a car parked in front.
A spacious lobby with a high ceiling, a reception desk, comfortable seating areas, and a view of the outdoors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Air conditioning
  • Gym
  • Business services
$255 nightly
The current price is $281 total
Total with taxes and fees
Nov 17 - Nov 18

Explore the area

View in a map
Rotonda del Fuego, Terra Mítica, Benidorm, Alicante, 03509
  • Place, Villaitana Golf Course
    ‪7 min drive‬
  • Place, Terra Mítica
    ‪7 min drive‬
  • Place, Llevant Beach
    ‪11 min drive‬
  • Airport, Alicante (ALC-Alicante Intl.)
    ‪45 min drive‬

Room options

View all photos for Deluxe Room

A hotel room with a bed, a bedside table with a lamp and flowers, a tray with cups and a flower, and a view of a bathroom with a sink and shelves.

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Sea View

A hotel room with a bed, a bedside table with a lamp and flowers, a tray with cups and a flower, and a view of a bathroom with a sink and shelves.

Deluxe Room, Sea View

  • Sea view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

A hotel room with a large bed, a sofa, a coffee table, and a chair. There is a tray with breakfast items on the bed.

Superior Room

  • Mountain view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite

A hotel room with a bed, two chairs, a small table with a lamp, and a vase with flowers.

Suite

  • Ocean view
  • 1055 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (2x2 Adjoining Family)

A hotel room with a bed, a bedside table with a lamp and flowers, a tray with cups and a flower, and a view of a bathroom with a sink and shelves.

Deluxe Room (2x2 Adjoining Family)

  • Mountain view
  • 904 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Superior Room, Sea View (2+1)

A hotel room with a large bed, a sofa, a coffee table, and a chair. There is a tray with breakfast items on the bed.

Superior Room, Sea View (2+1)

  • Sea view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room Single Use, Sea View

A hotel room with a bed, a bedside table with a lamp and flowers, a tray with cups and a flower, and a view of a bathroom with a sink and shelves.

Deluxe Double Room Single Use, Sea View

  • Sea view
  • 452 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Sea View (or Garden View, 2+1)

A hotel room with a bed, two chairs, a small table with a lamp, and a vase with flowers.

Suite, Sea View (or Garden View, 2+1)

  • Sea view
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Sea View (2+2)

A hotel room with a large bed, a sofa, a coffee table, and a chair. There is a tray with breakfast items on the bed.

Superior Room, Sea View (2+2)

  • Sea view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (2+1)

A hotel room with a bed, a bedside table with a lamp and flowers, a tray with cups and a flower, and a view of a bathroom with a sink and shelves.

Deluxe Room (2+1)

  • Mountain view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Sea View (2+1)

A hotel room with a bed, a bedside table with a lamp and flowers, a tray with cups and a flower, and a view of a bathroom with a sink and shelves.

Deluxe Room, Sea View (2+1)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (2+1)

A hotel room with a large bed, a sofa, a coffee table, and a chair. There is a tray with breakfast items on the bed.

Superior Room (2+1)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (2x2 Adjoining Family 4+2)

A hotel room with a bed, a bedside table with a lamp and flowers, a tray with cups and a flower, and a view of a bathroom with a sink and shelves.

Deluxe Room (2x2 Adjoining Family 4+2)

  • Mountain view
  • 904 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Superior Room (2+2)

A hotel room with a large bed, a sofa, a coffee table, and a chair. There is a tray with breakfast items on the bed.

Superior Room (2+2)

  • Mountain view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (2x2 Adjoining Family 4+1)

A hotel room with a bed, a bedside table with a lamp and flowers, a tray with cups and a flower, and a view of a bathroom with a sink and shelves.

Deluxe Room (2x2 Adjoining Family 4+1)

  • Mountain view
  • 904 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

A hotel room with a bed, a bedside table with a lamp and flowers, a tray with cups and a flower, and a view of a bathroom with a sink and shelves.

Deluxe Double Room Single Use

  • Mountain view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Superior Room, Sea View

A hotel room with a large bed, a sofa, a coffee table, and a chair. There is a tray with breakfast items on the bed.

Superior Room, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Benidorm

When you stay at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel in Benidorm, you'll be by the sea, within a 10-minute drive of Poniente Beach and Cala de Finestrat. .This family-friendly hotel is 6.6 mi (10.6 km) from Llevant Beach and 7.2 mi (11.6 km) from Benidorm Palace.

What's nearby

  • Villaitana Golf Course - 7 min drive - 1.8 miles
  • Terra Mítica - 7 min drive - 1.8 miles
  • Poniente Beach - 9 min drive - 3.3 miles
  • Llevant Beach - 11 min drive - 5.2 miles
  • Benidorm Palace - 16 min drive - 6.3 miles

Getting around

  • Benidorm Tram Station - 8 min drive
  • La Vila Joiosa Tram Station - 14 min drive
  • Alicante Intl. Airport (ALC) - 34 min drive

Restaurants

  • ‪Buffet Casa Azul - Meliá Villaitana - ‬4 min drive
  • ‪Palapa - ‬2 min walk
  • ‪Restaurante Xaloc - ‬5 min drive
  • ‪JM La Cala Sun Apartments & Hotel - ‬6 min drive
  • ‪La Trattoria - Meliá Villaitana - ‬5 min drive

About this property

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel offers 312 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 43-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers.

This Benidorm hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

7 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Asia Gardens has 2 treatment rooms including rooms for couples. Services include Thai massages, facials, body scrubs, and body treatments. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 312 individually decorated guestrooms, featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor pools, a health club, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the shuttle (surcharge), which operates within 200 kilometers.
Enjoy international cuisine at Buffet Udaipur, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Wind down with a drink at one of the 4 bars/lounges or 2 poolside bars.
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Benidorm? This hotel has 10764 square feet (1000 square meters) of space consisting of a conference center and 8 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
A complimentary manager's reception is offered each day.
Buffet Udaipur - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.
In Black - Overlooking the garden, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Koh Samui - Overlooking the garden, this theme restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Palapa - This poolside restaurant specializes in Mediterranean cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Bar Bonsai - Overlooking the garden, this bar specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 10 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 200 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar Bonsai
  • Buffet Udaipur
  • In Black
  • Koh Samui
  • Palapa

Things to do

  • 7 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Children's pool
  • Full-service spa
  • Health club
  • Helicopter/airplane tours
  • Library
  • Pilates classes
  • Playground
  • Stereo
  • TV in common areas
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business center
  • Computer station
  • Conference center (10,764 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Double-glazed windows
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Heating
  • Individually decorated
  • Individually furnished
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: EUR 100
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for in-room wireless internet: EUR 10 per day (rates may vary)
  • Airport shuttle fee: EUR 115 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: EUR 100 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from January to December
Pool access available from 11:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Asia Gardens Hotel
Barceló Asia Gardens Hotel & Thai
Barceló Asia Gardens Hotel & Thai Spa
Barcelo Asia Gardens Hotel Thai Spa Finestrat
Barceló Asia Gardens Thai
Thai Spa Hotel
Barceló Asia Gardens Hotel Thai Spa Finestrat
Barceló Asia Gardens Thai Spa Finestrat
Asia Gardens Hotel Thai Spa Royal Hideaway Hotel Finestrat
Barcelo Asia Gardens Thai Spa Finestrat
Barceló Asia Gardens Thai Spa
Barcelo Asia Gardens Hotel And Thai Spa
Barcelo Asia Gardens Thai Spa
Asia Gardens Thai Spa Royal Hideaway Finestrat
Barcelo Asia Gardens Hotel & Thai Benidorm
Barcelo Hotel Asia Gardens
Asia Gardens Thai Spa Royal Hideaway
Asia Gardens Hotel Thai Spa Royal Hideaway Hotel
Asia Gardens Hotel Thai Spa a Royal Hideaway Hotel
Asia Gardens Hotel Thai Spa Royal Hideaway Hotel Benidorm
Asia Gardens Thai Spa Royal Hideaway Benidorm
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Benidorm
Asia Gardens Hotel Thai Spa Royal Hideaway Hotel
Hotel Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel
Asia Gardens Hotel Thai Spa a Royal Hideaway Hotel
Barceló Asia Gardens Hotel Thai Spa
Barcelo Asia Gardens Hotel Thai Spa
Asia Gardens Thai Spa Royal Hideaway
Barcelo Asia Gardens Thai Spa
Asia Gardens Hotel Thai Spa a Royal Hideaway Hotel
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Hotel
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Benidorm

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 264 out of 348 reviews
Rating 8 - Good. 64 out of 348 reviews
Rating 6 - Okay. 12 out of 348 reviews
Rating 4 - Poor. 4 out of 348 reviews
Rating 2 - Terrible. 4 out of 348 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort and everything as described
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , beautiful place
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for 2 ! Very, very recommended !!!! Excepcional!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience Feel like at Thailand Best of Benidorm area surely
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and would definitely recommend
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant food and great service - thoroughly enjoyed!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all wonderful. Lovely hotel and beautiful peaceful vibes.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoying the nature and the atmosphere very relaxing environment, clean rooms and amazing staff.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything i expected from an hotel of this caliber
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort with amazing pools and gardens. Wonderful amenities for children. It’s a bit dated but very well maintained.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👌
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant!

our second stay at hotel. Another brilliant experience.
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The gardens and the pools, food options at the resort sub par
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was awful. Have to hold it while taking a shower. Floor got wet and I had to take 20 mins drying it out. Only negative.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic getaway

Unfortunately on arriving it became apparent straight away that somehow our booking had been missed. The hotel was not busy so they soon found us a room. Other than a couple of minor issues, phone in room not working, no milk for tea/coffee and having to request an iron, we had a wonderful stay. The staff are fantastic, so friendly and always on hand. Food and service was very good although disappointing that some restaurants were not open.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service levels dropping from last time.

Have been here before and service level’s are falling. On the positive side there is a new pool area, and still nice surrounding in the hotel. The negative is to less space in the open restaurants for lunch, so if you want lunch you need to book. I you are late for lunch you will not get any at the hotel. 😩
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited with my elderly parents who have mobility issues and the staff was accommodating and assigned us rooms close to the pools. However, there are a lot of uphills to push wheelchairs and to get from the lobby to our rooms we had to take 4 different elevators. The hotel is lovely and the grounds are lush. The rooms and bathrooms were spacious. We loved the 3 outdoor heated pools. The hotel was so quiet at this time of year. The restaurants rotated in which were open daily and they were expensive but the food was good. We were able to take a taxi to Benidorm for dinner one night and the concierge was very helpful with suggestions on where to eat and making us a reservation. There didn’t seem to be entertainment at the hotel at night. We made the decision to leave a day early because of flood warnings (the DANA) and management was very accommodating in giving us a refund for that one night since it was a declared emergency. I highly recommend the hotel and hopefully will be back.
One of the heated pools
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
In general it is a great hotel. The amenities are great. Unfortunately, considering that it is a Leading Hotel of the world it does not hold the quality standard. There where areas that where poorly maintained that can be taken care easily such as placemats in the restaurant during breakfast where broken and some tables where damaged. What needs a little more effort is the quality of food. The food lacked taste and was not to the level of other Leading Hotels of the World. Other than this issues I still recommend the hotel and we had a lovely stay with ample rooms, great pools and kids activities.
Stayed 2 nights in May 2023
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service

Poor service level

A truely spot on example of a poor managed staff lacking the skills to execute the level of service needed at 5 star hotel being a member of leading hotels of the world. Every service staff we made contact with during our two night stay were very disengaged and seemed like they didn’t understand the purpose of their job is to make guests feel welcomed and they lacked awareness, respect and kindness. Its been quite a while since I’ve experienced such poor level of service and commitment on all levels.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel y su entorno son preciosos, los cuartos muy cómodos y grandes, gastronomía en general muy bien ( probamos casi todos los restaurantes). Falta algo de mantenimiento y siendo un hotel de lujo, por eso no le puedo dar un 5.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Thaliand lyx med tyvärr spansk personal, du kan bygga hotellet men personalen lurar ingen.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mycket fint ställe, rekommenderas
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hôtel et top installations
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hermoso lugar para ir a vacacionar en pareja y desconectar. Lo tiene todo . Sin embargo hubo cosas que podrían mejorar , Personal en el restaurante Palapa , esperas Mucho tiempo para ser atendido ,el Personal que estaba en ese momento muy bien la verdad ,te ofrecen un buen servicio pero claramente se ve que trabajan el doble, Nos atendió Maite ,Ainoha . Excelente servicio pero las esperas Muy tardías . Ell aparcamiento es fata fatal, te Cobran por aparcar y no encuentras hueco para Hacerlo y más complicado es si llegas tarde en la noche , se me Hace injusto que te cobren , Ya con los Precios de las habitaciones ( suites ) creo que sería suficiente . La parte privada De las piscina nos atendió Adrián ( excelente ) En resumidas Cuenta aparte del incordio del aparcsr y esperar para en restaurant todo Fue excelente .
Stayed 3 nights in Jun 2026