6/10 Okay
Richard
Traveled with partner
Jan 4, 2026
Liked: Cleanliness
We have been staying in this hotel, usually during the Christmas / New Year holidays, for more than 20 years and despite the recent re-decoration in the rooms and public areas many elements of it currently are as bad as we have seen.
During our stay from 26.12.25 to 03.01.26 the things that were particularly poor were :
1. The condition of the shower room, which looked as though it had not been updated since the first time we stayed here, in particular the old fashioned and inadequate shower and tap heads; the shabby condition of the tiles and grouting both on the floor and in the shower enclosure; the ultra-cheap seat and fittings on the WC and worst of all, the lack of hot water on 5 of the 8 days we stayed, despite having complained about it three times.
2. The noisy and old-fashioned air-conditioning in the bedroom.
3. The old-fashioned and inadequate lighting in the bedroom.
4. The Television which although it was a modern SMART TV was much too small for the room and very complicated to operate, particularly as there were no instructions for it.
5. The armchair in the bedroom was in shabby condition and quite uncomfortable.
6. The level of staffing and service in the restaurant / breakfast room was completely inadequate even though there were few guests at the hotel. On two days there were no staff visible at all when we entered the dining room. We ate in the restaurant once and were served the worst “Misto Quente” we had ever tasted.
Richard
Stayed 8 nights in Dec 2025