First, there was no help or offer of help with luggage upon arrival. Not even a cart was provided.
Second, they offered to switch our room because we had one extra person. We agreed and realized there was no microwave. We asked to go back to the other room and get a rollaway bed (which is supposed to be available upon request). The desk insisted that it wouldn't be big enough for an adult. We asked them to show it to us and it turns out to be 3 mattresses stacked, but still big enough to fit an adult. I'm not sure why it was made to seem like we couldn't use it.
Third, we had called down for room service and we were told we had to leave our room to come downstairs to look at the menu before ordering. There was no menu in the rooms and room service is supposed to be avaliable so that we don't have to leave our rooms. When questioning the food menu and being helped by someone other than the front desk, we went back to the front desk and asked them about what we were told by the other employee. The front desk spoke to the lady and within ear shot said that we were the ones that keep complaining which made us even more uncomfortable.
Fourth, we asked for our laundry to be done. Most places would collect laundry, but the hotel told us we had to bring it downstairs and we had to pick it up to bring it back upstairs when it was done.
Fifth, when we ask for house keeping, we don't even get a full serving of towels to use when we paid for 3 people to be in the room.