6/10 Okay
Dara
Traveled with family
Sep 7, 2025
Liked: Cleanliness
An ok stay. Room for improvement
Our stay was ok, the hotel was extremely busy and I don’t feel we got the good out of the thermal village as it was so busy, thankfully I had treatments booked which made us feel more relaxed but it’s very pricey when we had already spent so much for the stay but the treatments are what made our stay. We also got woken up quite a few times during the night with loud noises from the floor above which was the main floor. It continued the whole night. I also found that the staff were extremely slow when it was so busy and I had to repeat answers to the same questions over and over again and felt that they didn’t seem to be listening and forgetting that they had already asked the questions which added to the long delay for other people standing behind us. There were plenty of staff but it seemed like they didn’t have enough stations to deal with the amount of people to be seen to, staff there to deal with them but nowhere for them to process it.
The rooms were also extremely warm and only Dyson fans to blow the warm air around which was uncomfortable. It was also unusual the floor layout to find your room we were on the second floor but had to walk a good bit to find the lift to go down and still didn’t find the stairs, we did find stairs but it would only bring us to certain floors and it wasn’t ours. maybe just us but it was confusing
Dara
Stayed 1 night in Sep 2025
