2/10 Terrible
Lowri Wyn
Traveled with partner
Sep 19, 2025
The Gainsborough is set within a stunning building. However that’s where the grandeur stops. Rooms and general areas require updating lifts are shaky and old looking. Rooms are dusty, carpets old, paint needs redoing. Spa has evident water damage, doors to sauna don’t close the list goes on.
We were upgraded to a suite as our initial room
Was dirty and dusty and the bath plug didn’t hold water. However on moving to the suite we used the bath and proceeded to have a knock on the door to say our bath was leaking into the room below. Maintenance pulled the tile off, placed some towels under the pipe as an interim fix and duct taped the tile back on.
Not what we expected from a 5 star hotel, there are many things lacking to make it a luxurious stay. I would have been devastated to have spent much it costs to stay on the suite as it is not worth the money.
Breakfast was okay but expensive for what it was.
All in all a disappointing stay compared to the pictures provided on the website.
Strict spa times which lead to an extremely busy spa. Hotel guests are only allowed to visit 8-10am and 7-9pm which means you either have to rush breakfast or have breakfast late. Same with dinner you have to have super early or super late dinner dinnner to use the facilities.
They charge £70 to use the spa for 4 hours totally not worth the cost.




Lowri Wyn
Stayed 3 nights in Sep 2025




























