8/10 Good
Cathy
Traveled with partner
Oct 20, 2025
Liked: Cleanliness, amenities, property conditions & facilities
The property has NO staff. (except a maid) That was a bit confusing at first. Although at the time of booking it does state that there is no manned check-in, it is not clear how to check in until you actually arrive. We didn't know if you could even get into the building, but you can. (not sure of "after hours" because after a certain time of night, you must use your keycard to enter) There are 2 check in terminals that you enter your information into and then you load your keycards yourself. There are also good sized, lockable, luggage storage cabinets available in the lobby in case you arrive before your room is ready. We requested and received a river view room. It was a great view but was a bit noisy into the late night due to restaurants and foot traffic. Closing the window helped a lot. It was a great location-tram was just outside the building, old town area was very walkable and you can walk up and down the river on a great, paved sidewalk. I would recommend the property. I only gave "Staff and Service" a 3 star rating because there really is no one that you see!
Cathy
Stayed 2 nights in Sep 2025
