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Novotel Bangkok Sukhumvit 20

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3 bars/lounges, rooftop bar
2 restaurants, breakfast, lunch, dinner served; international cuisine
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Exterior
Luxury
4.5 star property
9.0

Wonderful

Luxury family-friendly hotel near Terminal 21 Shopping Mall

Located close to EmQuartier and Embassy of India, Novotel Bangkok Sukhumvit 20 provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to 3 bars and a 24-hour gym, guests can connect to free in-room WiFi.

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $85
$79 nightly
$85 total
Total with taxes and fees
May 4 - May 5

Explore the area

View in a map
19/9 Sukhumvit 20 Klong Toey 10110, Bangkok, Bangkok (province), 10110
  • Place, EmSphere Shopping Center
    ‪2 min walk‬
  • Place, EmQuartier
    ‪9 min walk‬
  • Place, Terminal 21 Shopping Mall
    ‪12 min walk‬
  • Airport, Bangkok (BKK-Suvarnabhumi Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 2 Twin Beds (High Floor)

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds (High Floor)

  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Room, 1 King Bed (High Floor)

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Family Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(38 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, City View

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Bangkok

You'll be centrally located in Bangkok with a stay at Novotel Bangkok Sukhumvit 20, within a 15-minute walk of Terminal 21 Shopping Mall and EmQuartier. .This family-friendly hotel is 0.6 mi (1 km) from Embassy of India and 1.7 mi (2.7 km) from Bumrungrad Hospital.

What's nearby

  • EmSphere Shopping Center - 2 min walk - 0.1 miles
  • EmQuartier - 9 min walk - 0.5 miles
  • Emporium - 9 min walk - 0.5 miles
  • Soi Cowboy - 9 min walk - 0.5 miles
  • Terminal 21 Shopping Mall - 12 min walk - 0.7 miles

Getting around

  • Bangkok Makkasan Station - 5 min drive
  • Asok BTS Station - 9 min walk
  • Suvarnabhumi Intl. Airport (BKK) - 36 min drive

Restaurants

  • ‪Novotel Food Exchange - ‬1 min walk
  • ‪The Deck - ‬1 min walk
  • ‪ท่งหลี (Tong Lee) - ‬1 min walk
  • ‪Sky on 20 - ‬1 min walk
  • ‪Saras - ‬1 min walk

About this property

Novotel Bangkok Sukhumvit 20

Novotel Bangkok Sukhumvit 20 offers 244 air-conditioned accommodations with minibars and laptop-compatible safes. 42-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 244 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. This Art Deco hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the complimentary shuttle, which operates within 800 meters.
Enjoy international cuisine at Food Exchange, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bangkok? This hotel has 6889 square feet (640 square meters) of space consisting of conference space and 14 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Food Exchange - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Gourmet Bar - This bar specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Sky on 20 - This rooftop bar serves dinner only. Happy hour is offered. Open daily.
Pool Bar - This bar specializes in international cuisine and is located by the pool. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 800 m
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 530 for adults and THB 265 for children
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Food Exchange
  • Gourmet Bar
  • Pool Bar
  • Sky on 20

Things to do

  • 24-hour gym
  • Children's pool
  • Free children's club
  • Outdoor pool

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 6,889 square feet of conference space

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 25 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1530.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 530 for adults and THB 265 for children
  • Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1530.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel Bangkok Sukhumvit 20 Opening June 2016 Hotel
Novotel 20 Opening June 2016 Hotel
Novotel Bangkok Sukhumvit 20 Opening June 2016
Novotel 20 Opening June 2016
Novotel Bangkok Sukhumvit 20 Hotel
Novotel 20 Hotel
Novotel 20
Novotel Bangkok Sukhumvit 20 (Opening June 2016)

Novotel Bangkok Sukhumvit 20 Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1000 reviews
Rating 8 - Good. 267 out of 1000 reviews
Rating 6 - Okay. 68 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Harold

Stayed 7 nights in Jan 2026

10/10 Excellent

Harold

Liked: Cleanliness, amenities, property conditions & facilities
Stay there every year and I love it. Staff is great, th pool and th sky bar are fantastic
Stayed 6 nights in Jan 2026

10/10 Excellent

Andrew

Stayed 1 night in Jan 2026

6/10 Okay

Sook Hui

Business traveler
Liked: Staff & service
The water pressure from tap was very weak ! No good ! Hair dryer was not working! I give 3 stars rating.
Stayed 2 nights in Jan 2026

8/10 Good

Thomas, Laguna Niguel

Stayed 3 nights in Jan 2026

10/10 Excellent

Alexandra

Stayed 3 nights in Jan 2026

10/10 Excellent

David, Katy

Stayed 3 nights in Jan 2026

10/10 Excellent

rafi

Liked: Cleanliness, amenities, property conditions & facilities
Everyone & everything was excellent !! Loved it I would stay there again !!! 😊😊😊
Stayed 8 nights in Jan 2026

4/10 Poor

claire

Stayed 4 nights in Jan 2026

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was perfect- spacious, clean and comfortable. The staff was very helpful when booking attractions or experiences for us, everyone was very nice and warm. We spent Christmas there and the lobby was decorated with a Christmas tree among other little details. Breakfast was delicious. The sky bar has a gorgeous view with great cocktails. It felt like we were at a 5 star hotel. We would 100% stay here again!
Stayed 3 nights in Dec 2025

10/10 Excellent

Natalie J

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, welcoming staff, delicious breakfast, pool with an view and incredible sky bar.
Stayed 2 nights in Jan 2026

10/10 Excellent

Taran

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice, comfortable room. Friendly staff and helpful early access to amenities like pool and showers before room was ready
Stayed 3 nights in Dec 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and nice rooms
Stayed 3 nights in Dec 2025

8/10 Good

Emma

Stayed 1 night in Jan 2026

10/10 Excellent

Kyisoe

Stayed 2 nights in Sep 2025

10/10 Excellent

Kiyomi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is awesome!
Stayed 10 nights in Dec 2025

8/10 Good

Lindsay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff were great and helpful, amenities were good. Only complaint which I have is the shower over the bath was awkward and difficult to climb in and out of
Stayed 4 nights in Dec 2025

6/10 Okay

victor

Business traveler
Liked: Cleanliness, amenities
Room condition and view were all good and housekeeping was excellent. Just as in my prior stays at this location I find the staff frustrating because of their resistance to engage using Thai language. It seems staff is not trained to understand that many foreigners who are multilingual want to speak in Thai language regardless of their level of proficiency because it's part of the experience but staff insists on practicing their English at the expense of guests like myself. If the staff was truly considerate and wanted guests to be happy they would sense and understand that when a particular guest wants to use Thai language they should respond accordingly and doing otherwise is both rude and inconsiderate and yes we talk about it among ourselves as international travelers as an issue in Thailand that is less common in other countries where hotel staff are very happy when a guest tries to use and learn the local language. Your hotel would benefit by improving in this area.
Stayed 11 nights in Dec 2025

10/10 Excellent

Julian Malviya

Stayed 4 nights in Dec 2025

10/10 Excellent

Joo San

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was great. Room is clean and they even took the effort to do deco for birthday. Rooftop bar is nice too. Many options for breakfast buffet.
Stayed 3 nights in Nov 2025

10/10 Excellent

DOMINIQUE

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant surprise in the heart of Bangkok
Stayed 2 nights in Nov 2025

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service
Staff were excellent at lost n found, but things could be better
Stayed 1 night in Nov 2025

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, amenities
Room was comfortable, clean and the bed was very clean and comfortable
Stayed 4 nights in Nov 2025

8/10 Good

Nemir, Richmond Hill

Liked: Cleanliness, amenities, property conditions & facilities
Nice facility with good location
Stayed 2 nights in Nov 2025