Roaches everywhere — prepaid stay with no refund due to “hotel policy.”
In all my years of traveling, I have never experienced a worse hotel. After booking and prepaying for a 9-night stay, it became immediately clear upon check-in that this property was absolutely not deserving of its 3.8 rating. Honestly, it wasn’t even worthy of 1 star.
I contacted Expedia right away regarding the horrible conditions. They attempted multiple times to call the hotel and also sent an email requesting a refund so I could leave and use the funds toward another hotel. The hotel refused to answer their calls, and Expedia suggested I go downstairs to speak with the front desk directly while they remained on the phone.
Standing there with the clerk beside me, the hotel phone continued ringing from Expedia until the clerk finally answered it. After speaking with Expedia, she stated that she could not offer a refund but would “check with the manager in the morning.”
Exhausted, in a foreign country, and arriving after an international flight at nearly 11:30 PM, I reluctantly decided to stay one night against my better judgment. That turned out to be a mistake. I was awakened during the night by roaches crawling throughout the room.
The next morning, as expected, management hid behind a strict prepaid reservation policy and refused any refund whatsoever.
Hopefully this review prevents others from making the same costly mistake. In the end, keeping my $600+ will hopefully cost them much more.