We arrived late in the evening (around 11 pm) to check-in. You cannot go inside. They have the door locked and you have to use a "night-window". No one was coming to the window, despite my husband pushing the doorbell button. I finally had to call the number on my Expedia reservation for someone to come to the front. The hotel is a little rundown. You can tell they tried to update some things, but the work is sloppy (i.e., there was a hole in the ceiling in the bathroom area of our room). I will say, it seems like they upgraded the beds, which was a huge plus. The beds and the pillows were excellent, and there were 3 beds in our room, which was very accommodating for our family of 4 + 2 dogs. The beds make up for anything else that I may not have liked, given that we only needed to be there to sleep for 1 night. Checkout was easy, and they allow pets, which was a huge plus for us.