This hotel reminded me of the Marriott Bonvoy I stayed in, in Detroit, about a month ago, for a show downtown. The staff were so personable, I felt like I was back home, near Detroit. Real, interesting, engaging people who actually talk to their guests, as the same. All I've needed is a clean bed, and a shower, each time, and I got waaaay more out of aloft - BWI. From the guests singing karaoke at the bar, the lady spinning the music, the front desk staff, to both airport shuttle drivers, EVERYONE I spoke to, real people. Successful stay, and I will stay at this hotel, again.