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Fairmont Baku - Flame Towers

5.0 star property

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Photo gallery for Fairmont Baku - Flame Towers

Indoor pool, seasonal outdoor pool, sun loungers
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
3 bars/lounges, lobby lounge
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Gym
$211
$178 nightly
$211 total
Total with taxes and fees
Jan 5 - Jan 6, 2026

Explore the area

View in a map
1a Mehdi Huseyn Str, Sebail District, Flame Towers, Baku, AZ1006
  • Place, Flame Towers
    ‪2 min walk‬
  • Place, Baku City Circuit
    ‪2 min walk‬
  • Place, Azerbaijan State Philharmonic Hall
    ‪6 min walk‬
  • Airport, Baku (GYD-Heydar Aliyev Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, City View

Deluxe Room, 1 Double Bed, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed, City View

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe King Room, Sea View

Deluxe King Room, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe King Room, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room, City View

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room, Sea View

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Fairmont Gold, Room, 1 Double Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Room, 1 Double Bed, City View

  • 538 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Suite, 1 Bedroom, City View

Fairmont Gold, Suite, 1 Bedroom, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Suite, 1 Bedroom, City View

  • 969 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont Gold, Suite, 1 Bedroom, Sea View

Fairmont Gold, Suite, 1 Bedroom, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Suite, 1 Bedroom, Sea View

  • 969 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont Gold, Room, 1 Double Bed, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Room, 1 Double Bed, Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Signature Suite, 1 Double Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Signature Suite, 1 Double Bed, City View

  • 753 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Signature Suite, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Signature Suite, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 753 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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The Ritz-Carlton, Baku
  • Pool
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5.0 out of 5, Exceptional, 46 reviews
$209 nightly
The price is $248
Jan 5 - Jan 6, 2026
Total with taxes and fees
The Ritz-Carlton, Baku

About the neighborhood

Baku

In the heart of Baku, Fairmont Baku - Flame Towers is within a 5-minute drive of Azerbaijan State Philharmonic Hall and Sabir Park. .This luxury hotel is 1.2 mi (2 km) from Fountain Square and 1.2 mi (2 km) from Nizami Museum.

What's nearby

  • Flame Towers - 2 min walk - 0.1 miles
  • Baku City Circuit - 2 min walk - 0.1 miles
  • Azerbaijan State Philharmonic Hall - 6 min walk - 0.4 miles
  • Nizami Street - 13 min walk - 0.7 miles
  • Fountain Square - 18 min walk - 1.0 mile

Getting around

  • Icherisheher - 15 min walk
  • Baku (GYD-Heydar Aliyev Intl.) - 39 min drive

Restaurants

  • ‪Manzara - ‬7 min walk
  • ‪CHiNAR - ‬11 min walk
  • ‪Balcon Café - ‬5 min walk
  • ‪Təndir - ‬15 min walk
  • ‪Nur Lounge - ‬2 min walk

About this property

Fairmont Baku - Flame Towers

Luxury hotel with a full-service spa and bars
Fairmont Baku - Flame Towers offers 299 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Baku hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Fairmont Baku Spa has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 299 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a hot tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy local and international cuisine at Le Bistro, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee. Children aged 5 and younger eat free breakfast.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Baku? This hotel has 26899 square feet (2499 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
Children aged 5 and younger eat free breakfast.
Le Bistro - Overlooking the garden, this theme restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Nur Lounge - This lobby lounge specializes in international cuisine and serves light fare only. Open daily.
Bar 19 - Onsite restaurant. Open daily.
Jazz Club - This restaurant specializes in international cuisine and is located by the pool. Open select days.
Balcon Cafe - Onsite café. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; AZN 55 for adults and AZN 27.50 for children
  • 3 bars/lounges
  • 3 coffee shops/cafes
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Balcon Cafe
  • Bar 19
  • Jazz Club
  • Le Bistro
  • Nur Lounge

Things to do

  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Yoga classes

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 26,899 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)

More

  • 28 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who wish to book breakfast are encouraged to contact the property before arrival to pre-book it and receive a discounted breakfast price for children ages 2-11 years old. Breakfast is included for children under 2 years old.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are available for AZN 135.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AZN 1.10 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AZN 55 for adults and AZN 27.5 for children
  • Airport shuttle fee: AZN 90 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AZN 135.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 1400708631

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The seasonal pool will be open from June to August
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Azerbaijan. This property is rated 5 stars.

Property is also known as

Baku Fairmont
Fairmont Baku
Fairmont Hotel Baku
Fairmont Baku Flame Towers Hotel
Fairmont Flame Towers Hotel
Fairmont Baku Flame Towers
Fairmont Flame Towers
Fairmont Baku Flame Towers
Fairmont Baku - Flame Towers Baku
Fairmont Baku - Flame Towers Hotel
Fairmont Baku - Flame Towers Hotel Baku

Fairmont Baku - Flame Towers Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 74 out of 111 reviews
Rating 8 - Good. 16 out of 111 reviews
Rating 6 - Okay. 15 out of 111 reviews
Rating 4 - Poor. 4 out of 111 reviews
Rating 2 - Terrible. 2 out of 111 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great hotel. Very helpful, friendly staff. Excellent breakfast. Room was very clean and quiet with amazing views of Baku. Le Labo bathroom products are a nice touch.
Stayed 1 night in Aug 2025

6/10 Okay

Berk, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Poor value for money. Great view but inconvenient location.
Stayed 3 nights in Aug 2025

6/10 Okay

Salem

Traveled with group
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Fairmont is a centrepiece of Baku. The hotel staff are phenomenal, nothing is too much trouble. The rooms are spacious and pleasantly decorated. The reception is welcoming. We were met by Survan who was exceptional. His attention to detail to ensure your stay with them was paramount. He went above and beyond and a credit to the hotel chain. The staff in the restaurant for breakfast and evening meal were superb. A young Manager in Le Bistro was very engaging and welcoming, and the food was outstanding. Recommended to stay at this hotel, don’t waste your time staying anywhere else in Baku.
Stayed 6 nights in Jul 2025

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Khan, London

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for a single night but had a comfortable stay. The hotel is located away from the old city and many of the restaurants, so we decided to stay here when we arrived in the evening in Baku. Nonetheless, this is a top-quality hotel with all the amenities you would want from this type of hotel. The room was spacious enough for 2 people and the sea view was fantastic. Breakfast room was large with plenty of options. The gym and pool were impressive with great views of the city from these places. Staff were helpful and friendly. There are a few things to see close by, which would take a bit of walk to visit if you were located near the old town. So, I would recommend this hotel if you wanted to visit the monuments close by and for the great city view. If you are happy travel around Baku with Bolt (their uber equivalent) than staying at this hotel would not pose an issue.
Stayed 1 night in Jun 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Was amazing
Stayed 3 nights in Apr 2025

10/10 Excellent

Isabel M

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was wonderful. A luxury hotel, clean, good service, great breakfast, and super friendly staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Pedro Juan

Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pool cleaning day!

I’d make sure the hot tub in the gym got a deep clean as the sides were filthy. Everywhere else was spotless.
Stayed 1 night in Jan 2025

6/10 Okay

Gaurav

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Borhane

I’ll always use Fairmont in my travels This is my 6th fairmon
Stayed 2 nights in Dec 2024

4/10 Poor

John

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
A failure to address earlier emails resulted in very poor check-in. Unfortunately this was compounded by misinformation to staff which ended up with embarrassing issues for us. This was not good customer service which was more customer apologies than service. The did address the issue but I felt they were more interested in the money than the compensation. Only saving grace was Bar19 lovely staff, good food and great view over Baku Nice hotel. lovely city, i expected more from the hotel. John
Stayed 4 nights in Oct 2024

10/10 Excellent

Duncan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very very nice and helpful from the front office staff to the staff at the breakfast restaurant . The hotel is well appointed , room was very spacious , bed was comfortable , heated floors . The hotel is a sight to behold and a great one to stay in . Would be back in a heart beat . The breakfast was always sumptuous and had great variety .
Stayed 3 nights in Oct 2024

4/10 Poor

Ramanjit

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They can't make a coffee. Hardly anyone speaks English. Not service oriented.
Stayed 5 nights in Sep 2024

4/10 Poor

orianda

Traveled with family and small children
Liked: Property conditions & facilities
My room had AC that stopped at 75F. I had to request a room upgrade three times, and by the time they offered it it was a smaller room on a higher floor (twice they took me to options where the prior occupant had smoked in the room--the rooms reeked--which the porter admitted was a big problem with the guests there) my son had fallen asleep so we stayed. They also put us on the 18th floor failing to mention that there is a restaurant on the 19th floor pumping out LOUD music...the night they played jazz I could hear it down to the individual instrument. The breakfast buffet was very poor - not what you'd see at a Fairmont in North America or Asia. On the plus side, one of the younger concierges was very helpful.
Stayed 3 nights in Aug 2024

8/10 Good

Mo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful kind staff, breakfast was perfect also the restaurant staff was super kind. ** room fridge was locked and they asked me for deposit to unlock it, after little argument they opened it
Stayed 5 nights in Aug 2024

10/10 Excellent

ELEONORA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
—it’s a perfect blend of luxury and comfort. If you’re looking for a place that exceeds expectations, this is it! Beautiful property, incredible city view, delicious food, pool, spa, amenities .
Stayed 6 nights in Aug 2024

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! The staff were incredibly friendly and helpful. The room was large, great decor and the views were amazing. Also, The hotel chef FARJA was wonderful and his food was delicious! We had a great stay!
Stayed 5 nights in Aug 2024

10/10 Excellent

Meyr, Miami

Stayed 2 nights in Jul 2024

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Jun 2024

8/10 Good

Valentyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024

8/10 Good

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The views are amazing. The location is good.
Stayed 2 nights in May 2024

6/10 Okay

Ahmad

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

First and last time

The hotel needs a lot of work from receptionists bell boys room service Most of the reception they dont smile no welcoming face I arrived after very long flight 16 hours without sleep so when I arrived they asked me to wait 1 hour to get the room with fees ofcourse it's 7 in the morning So I stayed at lobby and had a nap covering my face with a hat sitting on a chair not laying down security came woke me up saying no sleep with angry face First time in my life felt like that wat horrible act and the the receptionist forgot to tell me the room was ready 45 minutes before Ooo it's a mess they need a lot of work no camparison between Hilton or jw Marriott Bell boy when I arrived 7 in the morning I came with 3 pieces of luggage no one was there Room service so lazy to bring laundry the take forever to bring ur clothes The room is spacious and nice Bathroom is perfect also They gave late check out till 2 I was happy
Stayed 2 nights in May 2024

8/10 Good

Rebecca

Liked: Property conditions & facilities, room comfort

Great hotel but lagging simple procedures.

Check in was easy and welcoming. However, the keycard did not work and I called reception and then I had to go back downstairs for them to actually register the keycard. The facilities were good with a nice and spacious gym and pool with a refreshing water machine to drink at your disposal. There are plenty of coffee shops and restaurants in this hotel but not much around the area. The most disappointing thing would have had to have been the breakfast service. I ordered room service and altogether it had taken an hour and a half to arrive with all of the items. First, it was delayed, I guess due to high demand, but then a lot of the items were missing which they failed to tell me about. I had to call again and remind them that they had forgotten items (bread basket, pastries, mushrooms, fresh fruit and muesli) they came back with bread and pastries and the guy on the phone said they had ran out of muesli (not even a replacement or an apology) still no fruit and mushrooms so I gave up. The second part was that the room was not cleaned properly and had lots of finger prints and cup marks (considering it's supposed to be a 5 star hotel). The actual hotel is nice with amazing facilities and options but the staff could be a bit more noticeable with orders and simple hotel procedures. I was a little disappointed given the price to stay there.
Stayed 1 night in Sep 2023