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Pennyhill Park

Property class: 5 and above

Choose dates to view prices

Photo gallery for Pennyhill Park

Courtyard
Creator video
Buffet
Outdoor dining
Bathroom

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
The current price is $524
$437 nightly
$524 total
Total with taxes and fees
Oct 27 - Oct 28

Explore the area

View in a map
London Road, Bagshot, England, GU19 5EU
  • Place, Archaeology Centre
    ‪3 min drive‬
  • Place, Lightwater Country Park
    ‪4 min drive‬
  • Place, Windlesham Golf Club
    ‪5 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪31 min drive‬

Room options

View all photos for Basic Room, Non Smoking

A bedroom with a bed, a chair, a table, and a window with curtains.

Basic Room, Non Smoking

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Non Smoking

A hotel room with a large bed, a headboard, a bedside table with a lamp, and two framed pictures on the wall.

Standard Double Room, Non Smoking

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

A hotel room with a four-poster bed, a dining table, two armchairs, a lamp, and a ceiling fan.

Classic Double Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room

A bedroom with a large bed, bedside tables, a bench, and a chandelier.

Comfort Double Room

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Twin Room, Non Smoking

A hotel room with two beds, a chair, a nightstand, and artwork on the walls.

Comfort Twin Room, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Classic Double Room, Non Smoking

A bedroom with a bed, a television, a dresser, a chair, a table, and a window with a view of buildings.

Classic Double Room, Non Smoking

  • 904 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, Non Smoking

A four-poster bed with a wooden headboard, a sofa, and a decorative mirror.

Luxury Double Room, Non Smoking

  • 904 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room, Pool View

A hotel room with a sofa set, two beds, a small table, and a mirror.

Luxury Twin Room, Pool View

  • 84 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Double Room, Non Smoking, Garden View

A hotel room with two beds, a sofa, a round table, and a chair. There are two windows with curtains, a chandelier, and a mirror on the wall.

Luxury Double Room, Non Smoking, Garden View

  • Garden view
  • 56 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Double Room, Non Smoking

A bed with a tufted headboard, two patterned pillows, and a bedside table with a lamp.

Romantic Double Room, Non Smoking

  • 82 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

A hotel room with a bed, bedside tables, a nightstand, a dresser, a mirror, a chandelier, and a framed picture on the wall.

Suite, Non Smoking

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, Non Smoking

A four-poster bed with a wooden frame, a grey sofa with cushions, a small round table with books, and a lamp on a bedside table.

Signature Double Room, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite, Garden View

A hotel room with a large bed, a chandelier, a sitting area with a chair and a table, and a view through the window.

Signature Suite, Garden View

  • Garden view
  • 62 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite, Non Smoking

A room with a large bed, a television, a sofa, and a chandelier.

Signature Suite, Non Smoking

  • 65 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite, Pets Allowed, Garden View

A bed with a tufted headboard, multiple pillows, and a decorative item on the left side.

Signature Suite, Pets Allowed, Garden View

  • Garden view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Trundle Bed

View all photos for Signature Suite, Non Smoking, Pool View

A hotel room with a bed, a vase with flowers, and a view of another room.

Signature Suite, Non Smoking, Pool View

  • 173 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Duplex, Non Smoking, Pool View

A bedroom with a bed, a headboard, a bedside table, a lamp, and wall art.

Signature Duplex, Non Smoking, Pool View

  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Bagshot

Located in Bagshot, Pennyhill Park is within a 15-minute drive of Lapland UK and LEGOLAND® Windsor. .This luxury hotel is 12 mi (19.2 km) from Windsor Castle and 14.7 mi (23.6 km) from Surrey Hills.

What's nearby

  • Archaeology Centre - 3 min drive - 1.5 miles
  • Lightwater Country Park - 4 min drive - 1.5 miles
  • Windlesham Golf Club - 5 min drive - 2.1 miles
  • Berkshire Golf Club - 6 min drive - 2.9 miles
  • Camberley Theatre - 7 min drive - 3.9 miles

Getting around

  • Bagshot Station - 4 min drive
  • Farnborough (FAB) - 24 min drive

Restaurants

  • ‪King Arms - Hungry Horse - ‬3 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Caffe Amore - ‬5 min drive
  • ‪Troy Meze Grill - ‬5 min drive
  • ‪The Claude Du Vall - ‬5 min drive

About this property

Pennyhill Park

Pennyhill Park offers 124 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, and hair dryers.

This Bagshot hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An outdoor tennis court, a health club, and complimentary bicycles are featured at the hotel. 2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa has 21 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 124 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a health club, and an outdoor tennis court. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy British cuisine at Hillfield, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Hillfield - This restaurant specializes in British cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required. Open daily.
Latymer - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.
Hillfield Bar - This bar specializes in British cuisine and serves lunch and dinner. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 30 for adults and GBP 15 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Afternoon tea
  • Private picnics

Restaurants on site

  • Hillfield
  • Hillfield Bar
  • Latymer

Things to do

  • 2 hot tubs
  • Archery
  • Billiards/pool table
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Children's games
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Full-service spa

  • 21 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • Built in 1884
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator on request

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 4 to January 14:
  • One of the dining venues

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 40 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 30.00 for adults and GBP 15.00 for children
  • Pet fee: GBP 40 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit/debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Pennyhill Park Hotel Bagshot
Pennyhill Park Hotel
Pennyhill Park Bagshot
Pennyhill Park
Pennyhill Park Hotel And The Bagshot
Pennyhill Park Hotel And The Spa Bagshot, England - Surrey
Pennyhill Park Hotel And Country
Pennyhill Park And Spa Bagshot
Pennyhill Park Hotel And Spa Hotel
Pennyhill Park Hotel And Spa Bagshot
Pennyhill Park Hotel And Spa Hotel Bagshot

Pennyhill Park Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 174 out of 269 reviews
Rating 8 - Good. 54 out of 269 reviews
Rating 6 - Okay. 31 out of 269 reviews
Rating 4 - Poor. 7 out of 269 reviews
Rating 2 - Terrible. 3 out of 269 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Relies on the neighbourhood!

Well, when you pay a price beginning with a 4, you expect value for money! This was a poor standard hotel, I hear the hotel inspector graded it 2/5, I think he was generous! Concierge were great, check in easy, door to the room, handle cane off in my hand! Single glazing windows in the room, thought the birds were in my room upon entry, radiators screaming air in them, awful snowy tv picture and insulted with the old "it's the weather" excuse when reported, wonder what they say in summer! Shower was disgraceful, I had to wiggle round to find a jet stream of water strong enough to get my shampoo off! Clogged up with limescale, obviously never checked! Lovely spa, but the steam and sauna both closed for maintainance! Overall my stay was not at all impressive! Cannot see where they get the room rate from, probably relying on the fact they're in an expensive neighbourhood as its certainly not the hotel which demands such expense! Reported, including photographs, to the manager, I got ... Sorry! Next time I'm in the area I'll book elsewhere!
Verified review

6/10 Okay

Liked: Cleanliness

Underperforming Asset

For $1,000/night, there are a few things I would expect to receive, such as valet parking, fully trained staff and maybe an update to very tired room decor. Everyone was very friendly, our dinner at The Latymer was sublime, the spa facilities are quite nice, but the whole place is in dire need of a facelift and a comprehensive staff training...
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my entire stay and felt very welcomed Thank you to the wonderful team at Pennyhillpark especially the Hillfield staff
Stayed 2 nights in Apr 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not great.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The gift that keeps on giving

Once again this was an excellent place to come and relax. The spa is incredible, the food superb and the service is top notch. Drinks at the pool are pricey but one of life’s necessities. Stay for two nights and leave 5pm on the second day. Book spa appointments well in advance.
Poolside
The largest scallop in the world
Stayed 2 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as always
Stayed 3 nights in May 2021
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Terrible check in experience- long queue then room not ready. Brasserie for lunch also terrible service. However the rest of our stay was good. Dinner in Brasserie much better (different staff who were great).
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel with the most amazing spa and grounds.
Stayed 2 nights in Oct 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I loved Pennyhill! And have been dying to go for almost 4 years. I booked to go back in January, of course nobody knew Covid would happen. However I was disappointed when I arrived, to find that most spa facilities including all the experience rooms were closed. I had no email prior to let me know, and nobody at check in told me when we arrived. So unfortunately overall I am disappointed which is a shame as I was so looking forward to it. If I had been told beforehand, we would have all chosen to postpone until next year when all facilities were in use
Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay. Lovely time spent at the spa, room fantastic and great food at the Brasserie restaurant
Stayed 2 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

romantic couple break

Really nice short couple break . Enjoy swimming pool and spa area . Breakfast was amazing
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Break away

Simply superb, even with the C19 restrictions in place, the stay was lovely.
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good in summertime....

We have stayed here twice- once in July, and once between Christmas and New Year. In summer it’s fab- using the space outside means it doesn’t feel crowded at all, and if the weather is good it feels like you’re abroad. In winter, it felt packed and there were numerous groups of people who felt to be honest as if they were there because they’d found a cheap deal somehow? Maybe that was just for the spa. There weren’t enough loungers, so was impossible to rest in between swim/sauna sessions and overall I really didn’t enjoy it. However the rooms are a good size and comfortable, and the bathrooms lovely. My one criticism would be that both times the room was sweltering and the windows barely open so impossible to get fresh air in there. The Mitchelin star restaurant is superb, and the service and sommelier fantastic- worth the money spent for sure.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful ground and building, the staff was really helpful.
Stayed 3 nights in Feb 2020
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Very disappointing

Very Disappointing. Pool hot tub - closed. The 3 Canadian hot tubs - closed. The only other hot tub outside - well, let’s just say it was as if Club 18-30 were having a drunken party in there! Towels, dressing gowns littered the areas and the drunk ‘clubbers’ from outside just helped themselves to any gown and any flip-flops! The lady next to me in the sauna had to run out and save hers as it had her phone in it and they were just going to take it...??!! Nothing was safe. To make matters worse we went back to our room at 17:30 and they hadn’t even cleaned our room...!! The lady at reception didn’t really give a damn & wasn’t apologetic in any way. Thank goodness for the 2 concierge gents - they were superb and looked after us and made us welcome whilst we stayed in reception & waited for our room to be cleaned! I have no idea how this can even considered 5 star. It’s not exclusive, the spa area / pool was nothing better than Coral Reef in Bracknell. Seriously felt like Club 18-30 in there! Had room service, asked for some fruit too - didn’t get any, no explanation or apology. There are lots of better spa hotels in the local area, all with better service, cleaner facilities and better value. Hugely disappointing.
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Weekend Break

Visited with my husband for a weekend break. The room we had was nice and a good size, bed was also very comfy. Would recommend taking bottles of still water as you only get one small bottle in the room for 2 people plus one sparkling and not easy to get cold water from the mixer taps. Small bottles can be purchased for £5. The hairdryer was ok but the cord did not stretch easily from the distance between the low socket and the mirror height so if staying again would take my own. We enjoyed the food and drinks that we had in the bar and brasserie but there was not enough staff on in the bar at lunch and early evening so service was very slow and not great, you could see though the staff on duty were trying their best. We visited the spa Saturday afternoon and Sunday. Our experience on the Saturday was really disappointing as it was so busy we couldn't get loungers or able to use any of the spa pools. On the Sunday morning we had asked reception if it might be quieter and they were adamant it would be even busier and they wouldn't recommend it, we did give it a go however and did find it quieter than Saturday and we were able to use the spa pools and get loungers which made for a better experience. We found some areas dirty assumingly due to the sheer volume of spa users but the dirt was still there on Sunday which meant they hadn't been cleaned in between. In terms of service and experience it felt more like a 4* not a 5* hotel and is somewhat oversold by their marketing.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very busy! Service suffered as a result. Spa facilities are the draw with this hotel. Standards have slipped simce first stayimg at the property over 10 years ago.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms are amazing - even basic ones. Spa was great. There was no space in brasserie for dinner so book ahead - we did a walk in in the bar which was really nice but service was awful and so slow.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just the best place ever!

A totally amazing experience. The staff were amazing and everyone went the extra mile to make us feel special.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

A lovely hotel, and great service. The doorman who researched cigars for my husband was particularly good. A surprisingly personal feel, given how large the hotel is.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t think is a 5 star

Great hotel but the food was not up to scratch
Golf course
Golf ⛳️
Hotel
Spar
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely beautiful! We had such an amazing time, very relaxed.
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay for our anniversary. Room a little dusty but hotel very responsive rectifying this. Fab staff and quick service. Would highly recommend and would return to the hotel and spa. Spa was wonderful, best massage I’ve ever had!
Stayed 2 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was marred by a poor quality hot buffet breakfast, that was far from hot. It was very surprising that a 5 star hotel would not offer a freshly cooked hot full English breakfast. Whilst there were 3 or 4 a la carte options on the menu these referred to omelettes and kippers etc. Added to this, the fact that there was no Maitre d present or any other person of authority in the Dining Room added to a failure on the part of the hotel. The waiting staff consisted of two or three youngsters, that looked like school leavers. For the price of the rooms, my wife and I expected a superior experience, however we left feeling that we had not received value for money.
Stayed 1 night in Sep 2019