Compare Cheap Hotels Near Azusa Pacific University California

"Horrible experience with uncaring staff! Our flight from Hong Kong was delayed 24 hours, so we messaged the hotel on the hotels.com app to let them know we'd be arriving a day late. But the hotel staff didn't read the message, so when I arrived a day late at 11pm with very tired children who'd been travelling for almost 48hrs, they told us they had cancelled the booking as a no show and we'd have to pay for the whole stay a second time. Even though we'd already prepaid 3 nights! I told them we'd messaged via the app the day before, but they said we should have phoned instead and they "don't know how to read messages from hotels.com"! They said that because we messaged "a third party", they were in their rights to cancel our booking, despite us having paid for 3 nights. What followed was a completely shocking conversation where I was pleading with the staff to find a way to help us since we'd paid for 3 nights, but they utterly refused, showing no concern for us at all. They even refused to let us talk a manager because "it's too late". Finally I said I'd agree to pay for the room again as long as they let me talk to the manager. Then they called him. In the end hotels.com refunded our booking but we had to pay the hotel a MUCH HIGHER price, all because they had not read the messages on the app. The hotel is nice, but not worth the pain and the check-in team are greatly in need of training!"

"Horrific"

"Very clean and cozy small property. Safe area. Just the mattresses were not the most comfortable. But overall affordable for a last minutes search. "

"The jacuzzi was locked "

"This house worked for us except for two things. The upstairs bedroom was too hot to sleep in. Thermostat is controlled, set at 72. The downstairs bedrooms are comfortable, but not the upstairs. Maybe a ceiling fan would help with the upstairs bedroom. The second thing, and the reason we won’t use this rental again, is that we like to prepare our meals at home rather than go out, but every pan was scratched up old Teflon, which releases toxins into food. They were not safe. Old stainless steel pans are easily found at thrift stores or garage sales. I hope they will replace those toxic pans. "

"Was dirty and smell bad "