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SO/ Auckland

5.0 star property

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Exterior
2 bars/lounges, rooftop bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Cnr. Customs East & Gore Street, Auckland, 1010
  • Place, University of Auckland
    ‪2 min walk‬
  • Place, Princes Wharf
    ‪5 min walk‬
  • Place, Auckland Ferry Terminal
    ‪5 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪27 min drive‬

Room options

View all photos for Studio King

Premium bedding, minibar, in-room safe, desk

Studio King

  • Sleeps 2

View all photos for Atelier Suite

Premium bedding, minibar, in-room safe, desk

Atelier Suite

  • Sleeps 2

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Loft Suite, Club Signature Access, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Loft Suite, Club Signature Access, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 365 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Twin Beds (Collection)

Twin Room, 2 Twin Beds (Collection) | Premium bedding, minibar, in-room safe, desk

Twin Room, 2 Twin Beds (Collection)

  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access) | Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Atelier. Club Signature Access)

  • 473 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Collection)

9.4 out of 10
Exceptional
(17 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed (Collection Accessible)

1 King Bed (Collection Accessible) | Premium bedding, minibar, in-room safe, desk

1 King Bed (Collection Accessible)

  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Collection

Premium bedding, minibar, in-room safe, desk

Collection

  • Sleeps 2

View all photos for Collection Twin

Premium bedding, minibar, in-room safe, desk

Collection Twin

  • Sleeps 2

View all photos for Collection Accessible, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Collection Accessible, 1 King Bed

  • Sleeps 2

View all photos for LOFT SUITE, Club Signature Access, 1 King Bed

Premium bedding, minibar, in-room safe, desk

LOFT SUITE, Club Signature Access, 1 King Bed

  • Sleeps 2

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About the neighborhood

Auckland

SO/ Auckland is centrally located in Auckland, a 3-minute walk from University of Auckland and 6 minutes by foot from Auckland Ferry Terminal. .This family-friendly hotel is 0.4 mi (0.6 km) from Princes Wharf and 0.5 mi (0.8 km) from Spark Arena.

What's nearby

  • University of Auckland - 2 min walk - 0.1 miles
  • Princes Wharf - 5 min walk - 0.3 miles
  • Auckland Ferry Terminal - 5 min walk - 0.3 miles
  • Sky Tower - 9 min walk - 0.5 miles
  • Spark Arena - 10 min walk - 0.5 miles

Getting around

  • Auckland Britomart Station - 2 min walk
  • The Strand Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 30 min drive

Restaurants

  • ‪Mr Murdoch’s - ‬2 min walk
  • ‪Daily Bread — Britomart - ‬1 min walk
  • ‪Harbour Society - ‬1 min walk
  • ‪Miaan Britomart - ‬2 min walk
  • ‪kingi - ‬1 min walk

About this property

SO/ Auckland

SO/ Auckland offers 130 accommodations with minibars and espresso makers. Beds feature premium bedding. 49-inch Smart televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

So/ Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 130 guestrooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, while 49-inch Smart televisions with digital programming provide entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find a 24-hour health club, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Javalab Café, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Auckland? This hotel has 5382 square feet (500 square meters) of space consisting of conference space and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Javalab Café - This café serves lunch, dinner, and light fare. A children's menu is available.
Harbour Society - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
HI-SO - Onsite rooftop bar. Open daily.
MIXO - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered valet parking on site (NZD 65 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 49 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Harbour Society
  • HI-SO
  • Javalab Café
  • MIXO

Things to do

  • 24-hour health club
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Baby bath
  • High chair
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • 5,382 square feet of conference space

Outdoors

  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
12 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 100.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 49 per person
  • Airport shuttle fee: NZD 195 per vehicle (one-way, maximum occupancy 2)
  • Covered valet parking fee: NZD 65 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

SO/ Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 195 out of 284 reviews
Rating 8 - Good. 46 out of 284 reviews
Rating 6 - Okay. 25 out of 284 reviews
Rating 4 - Poor. 7 out of 284 reviews
Rating 2 - Terrible. 11 out of 284 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Elliot

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was modern and clean. Rooftop bar awesome and great staff. Hotel staff were very helpful
Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous!
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely weekend away with our adult children. Fabulous location. Rooms beautiful and really enjoyed the rooftop bar.
Stayed 2 nights in Oct 2025

10/10 Excellent

Junior

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Clean, friendly staff, very boujee
Stayed 2 nights in Oct 2025

10/10 Excellent

Adam

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place in a great location! Staff was great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Hannah

Stayed 1 night in Nov 2025

2/10 Terrible

Jason

Stayed 2 nights in Oct 2025

10/10 Excellent

Jamie

Stayed 1 night in Oct 2025

10/10 Excellent

Nicholas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Sep 2025

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, staff and club room. Can not fault a thing.
Stayed 2 nights in Oct 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly, the hotel is stylish, plus nice and peaceful. The amenities are great too.
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High quality at a great price

Easily the best experience we've had in a hotel. The ataff were amazing, our room was continually being cleaned and serviced, even twice a day (we came back one night to the bed remade and chocolates on the pillows). Outstanding quality of room, fascilities and extras in the bathroom. Highly recommend staying here!
Stayed 1 night in Oct 2025

6/10 Okay

Angela

Disliked: Staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Mitchell

Stayed 2 nights in Sep 2025

10/10 Excellent

Say

Stayed 2 nights in Aug 2025

10/10 Excellent

Brant

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice location in CBD

The hotel itself is very modern. While you may wait for your room go to the pool, sauna and hot tub or the gym downstairs. One odd thing, no house phone to call front desk anywhere on the level. Very nice room, bed was solid and location is good. Rooftop bar overlooking harbor on 16. One pro tip, go to dinner by 8, things close early in this neighborhood.
Stayed 3 nights in Sep 2025

10/10 Excellent

Emily Jasmine Beixe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and cosy. Helpful and friendly staff. Love the stay, even if it's just for a night.
Stayed 1 night in Aug 2025

10/10 Excellent

Alia

🔥
Stayed 2 nights in Aug 2025

10/10 Excellent

Karli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5🌟🌟🌟🌟🌟 all around!!
Stayed 1 night in Jul 2025

8/10 Good

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was disappointing for the price and reputation of the hotel. At night there was a lot of noise on our floor, which staff mentioned was due to flooding issues. There was wind-like gust in the hallway, and our door constantly rattled as if someone was knocking, making it hard to sleep. On top of that, the air-conditioning unit had a very bright blue LED light that stayed on all night, even when switched off, and we had to try covering it to block out the light. While the property is modern, clean, and in a good location with friendly staff, the overall experience was uncomfortable, hopefully I would have a better experience next time
Stayed 1 night in Aug 2025

10/10 Excellent

Joe

Stayed 3 nights in Jul 2025

8/10 Good

Maria, Malden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel downtown Auckland. Easy access to everything. Walking distance from main attractions. Great food and service
Stayed 4 nights in Jul 2025

10/10 Excellent

Shane

Stayed 2 nights in May 2025

10/10 Excellent

Catherine

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived we were warmly welcomed by the lobby staff (concierge and front desk). We were invited to dine for breakfast as our room was being prepared which was a wonderful experience as we had just flew in 17 hours from the US. This was such an unexpected surprise as usually hotel staff would ask you to come back during check in. Our stay was absolutely amazing. From the dining room staff at breakfast each morning to the housekeeping staff who warmly wished us good day each time we passed them. SO Auckland will be very much spoken about to everyone we know who wishes to visit New Zealand.
Stayed 5 nights in Apr 2025

10/10 Excellent

Courtney

Stayed 2 nights in Apr 2025