4/10 Poor
Chris
Oct 20, 2025
Liked: Cleanliness
Disliked: Staff & service
Negative:
I was dumbfounded to learn that housekeeping does not clean rooms daily; I was informed by the front desk staff that you have to "catch them" in passing. This was not communicated to me prior to booking my stay, and I find it unacceptable. We had to request clean towels, toilet paper, and water, which was not consistently filled in the dispenser near the elevator—where the oranges were located. I managed to refill my water bottle using the fresh water in the exercise room on the second floor. It's the small things that count.
I booked this hotel primarily for the hot tub, due to my medical conditions. Unfortunately, the jets worked on only two spouts; the others had very low pressure or were non-functional. However, I did find the water temperature and chlorine levels to be excellent.
Positive:
On the plus side, the rooms are clean and include a full kitchen equipped with a dishwasher, microwave, full refrigerator, and range, as well as a coffee maker.
Chris
Stayed 3 nights in Oct 2025