The hotel's physical attributes were commendable, particularly the spaciousness of the guest rooms. However, the service quality and pricing strategies warrant further review. Upon arrival, the initial interaction with the front desk staff presented some challenges. The check-in process was unnecessarily complicated, and the staff's demeanor raised concerns. The subsequent handling of payment, including the implication of impropriety, was unprofessional. Conversely, the check-out staff demonstrated exceptional courtesy and provided clear information regarding the deposit. Furthermore, the restaurant's policy of not providing change and the excessive pricing in the on-site store, specifically the $10 charge for a 32oz bottle of water, are areas needing immediate attention. This feedback is provided to facilitate improvements in guest experience.