My first room was extremely hot and never cooled down, and even the hallways were uncomfortably warm. Some outlets didn’t work, the refrigerator was broken (causing food to spoil), and I wasn’t able to change rooms until 10 p.m. (on Day 2) The second room had the same refrigerator issue, which was frustrating.
The TVs were also not smart TVs, which meant I couldn’t use them at all since I don’t watch regular cable. While not broken it was disappointing in a time where everyone streams.
The gym was one of the main reasons I booked here, but all three treadmills had loose belts that were unsafe to walk or run on. On top of that, the property itself was in poor condition — broken wall trim throughout the hotel, mold on the walls in my room, and carpets that were stained, dirty and had large wet spots.
The staff did eventually help with a room change, but the combination of heat, broken amenities, unsafe equipment, and poor upkeep made this stay a very negative experience. Their technician who helped through my stay was the only positive experience.