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Candlewood Suites Asheville Downtown by IHG

2.5 star property

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Photo gallery for Candlewood Suites Asheville Downtown by IHG

Property amenity
Interior
Desk, blackout drapes, soundproofing, iron/ironing board
Exterior
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$95
$84 nightly
$95 total
Total with taxes and fees
Feb 25 - Feb 26

Explore the area

View in a map
49 TUNNEL ROAD, Asheville, NC, 28805
  • Place, Harrah's Cherokee Center - Asheville
    ‪2 min drive‬
  • Place, Asheville Mall
    ‪2 min drive‬
  • Place, The Orange Peel
    ‪2 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Mountain View

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom, Mountain View

10.0 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 King Bed

9.2 out of 10
Wonderful
(46 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Mountain View

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(23 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Studio Suite, 2 Queen Beds

Room amenity

Premium Studio Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite

Studio Suite | Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite

8.0 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Mountain View

Room amenity

Studio Suite, 1 King Bed, Mountain View

9.8 out of 10
Exceptional
(29 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Property amenity
Fairfield Inn & Suites by Marriott Asheville Tunnel Road
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.7 out of 5, Exceptional, 1,002 reviews
$77 nightly
The price is $88
Mar 1 - Mar 2
Total with taxes and fees
Fairfield Inn & Suites by Marriott Asheville Tunnel Road

About the neighborhood

Asheville

With a stay at Candlewood Suites Asheville Downtown by IHG, you'll be centrally located in Asheville, within a 5-minute drive of Harrah's Cherokee Center - Asheville and Innsbruck Mall. .This hotel is 5.7 mi (9.2 km) from Biltmore Estate and 1.1 mi (1.8 km) from Buncombe County Courthouse.

What's nearby

  • Innsbruck Mall - 1 min walk - 0.1 miles
  • Harrah's Cherokee Center - Asheville - 2 min drive - 1.7 miles
  • Asheville Mall - 2 min drive - 1.1 miles
  • The Orange Peel - 2 min drive - 1.7 miles
  • Wicked Weed Brewing - 2 min drive - 1.7 miles

Getting around

  • Asheville Regional Airport (AVL) - 22 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Panda Express - ‬2 min walk
  • ‪Cook Out Burgers - ‬18 min walk
  • ‪Taco Bell - ‬2 min walk
  • ‪Burger King - ‬3 min walk

About this property

Candlewood Suites Asheville Downtown by IHG

Candlewood Suites Asheville Downtown by IHG offers 103 air-conditioned accommodations with bathrobes and hair dryers. 50-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers.

This Asheville hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 103 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature hair dryers and bathrobes. Conveniences include phones, as well as desks and irons/ironing boards.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and barbecue grills.
Grab a bite from the snack bar/deli serving guests of Candlewood Suites Asheville Downtown by IHG. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Lux Lounge - Onsite rooftop bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lux Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2021
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
An off-leash area is available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Property is also known as

Candlewood Stes Downtown
Candlewood Suites Asheville Downtown
Candlewood Suites Asheville Downtown by IHG Hotel
Candlewood Suites Asheville Downtown an IHG Hotel
Candlewood Suites Asheville Downtown by IHG Asheville
Candlewood Suites Asheville Downtown by IHG Hotel Asheville

Candlewood Suites Asheville Downtown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 442 out of 624 reviews
Rating 8 - Good. 111 out of 624 reviews
Rating 6 - Okay. 28 out of 624 reviews
Rating 4 - Poor. 17 out of 624 reviews
Rating 2 - Terrible. 26 out of 624 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and cleaning crew was top notch!
Stayed 3 nights in Nov 2025

2/10 Terrible

Neil

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had to wait on staff at front desk , got keys to the wrong riom and went into a used room , then the keys to the correct room were uncharged and then there were a lot of bums hanging out in the lobby and front. :)
Stayed 1 night in Nov 2025

10/10 Excellent

Brian

Stayed 1 night in Nov 2025

8/10 Good

Julia

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything about the stay was good, but with one MAJOR exception. The refrigerator had recently been cleaned with an almost unbearably awful, toxic smelling cleanser. I was only there for one night, but the smell permeated all my food, and even my blue ice. The same cleanser had also been used in another Candlewood Suites room in Memphis, but this time in the lobby and the bathroom. This must be a chemical used company wide, and it NEEDS TO BE REMOVED.
Stayed 1 night in Nov 2025

6/10 Okay

Hugh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wife and I woken up several times by other guests on the same floor and above.
Stayed 1 night in Nov 2025

8/10 Good

William

Liked: Amenities
.
Stayed 2 nights in Nov 2025

4/10 Poor

Brittiney

Business traveler
Disliked: Cleanliness, property conditions & facilities
Upon check in Kay at the front desk was wonderful. She truly is the unsung hero of this property. She is the best balance of grace and patience. I get in my room and there is blood everywhere, fresh fried blood. On the fridge, plates, bed sheets and bottom of the bed. Kay came up at 2:30am to change my bed sheets. I didn't gonto another room because the size room i needed wasnt available. The next morning I had a nice exchange with Dulce in the front. Very nice lady. Before I could get the manager name to bring to their attention about the conditions of my room I received via check in, I was accosted by this woman who was also behind the counter. Very rude, loud, condescending. Turns out she's the manager, Marlene. Marlene needs a new job because she clearly hate her job. I do not recommend this hotel. I had great encounters with other staff members but house keeping is lacking and so is management.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tori

Stayed 1 night in Oct 2025

10/10 Excellent

melanie

Stayed 2 nights in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
The room was clean and staff was nice and gym was great and decorated awesome the indoor pool Hottub was great addition great locations to all outback right across street which was great location and bar only negative is the rooms were very dark and there was a big gap up underneath door going out of room which I didn’t like
Stayed 1 night in Nov 2025

4/10 Poor

Jason

Traveled with partner
Only would clean room one time in a week and it was only a partial clean. Had to go to desk all of the time for toilet paper and towels. One evening desk clerk was really rude when we asked for more towels. It’s a cheap hotel I guess but people need to be better.
Stayed 7 nights in Nov 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Aaron

Stayed 3 nights in Nov 2025

8/10 Good

kalpesh

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Nov 2025

10/10 Excellent

Gina

The room was great. The only things I would suggest is having a fry pan and maybe one other recliner and a table. But not needed aside from the pan. Loved the once a week clean.
Stayed 4 nights in Oct 2025

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and great location
Stayed 1 night in Nov 2025

10/10 Excellent

Christina

Liked: Cleanliness
Stayed 3 nights in Nov 2025

8/10 Good

Jaime

Stayed 3 nights in Oct 2025

4/10 Poor

Trevonte'

Stayed 1 night in Nov 2025

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, fairly quiet, very nice staff.
Stayed 2 nights in Oct 2025

6/10 Okay

Kandice

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room wasn’t very clean and it’s not located in a great area. Spend a little more money to stay closer to the city.
Stayed 1 night in Oct 2025

10/10 Excellent

Anastacia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room, amazing customer service, great amenities
Stayed 1 night in Oct 2025

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities
fine
Stayed 3 nights in Oct 2025

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
great - except no housekeeping during stay
Stayed 7 nights in Oct 2025

8/10 Good

Mitra

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was simple and clean. The full size refrigerator was really nice to have. There was a lack of light for getting ready at the mirror in the main room, and the bathroom was a little bare bones. Overall it was a decent experience for a place to stay at night. The pool was a plus for kids.
Stayed 2 nights in Oct 2025