We really wanted to like the place but as per the reviews, it is very tired and even the food seems to be cooked with sadness. The staff were lovely but overall the atmosphere was very tired. Our Japanese style family room was the highlight, an absolute gem, which would have been amazing in its heyday. Ample space, lots of fun for the kids with the beautiful balcony, sliding doors, many rooms, wonderful river view! We wanted to spend more time in our room! However, the onsen, as per other reviews was full of mould and the floors very slippery and quite dangerous. We loved the outdoor family onsen though! We hope that an investor can invest some money into restoring this place back to its former glory!