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Arusha Serena Hotel

Property class: 3

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Photo gallery for Arusha Serena Hotel

A traditional thatched-roof building with a stone base, surrounded by lush greenery and trees.
An outdoor dining area with tables set for a meal, surrounded by chairs and a view of a lake at dusk.
A room with two beds, a desk with a computer, chairs, and large windows.
Chefs cooking outdoors with a grill and various cooking utensils.
Thatched-roof huts arranged in a row with a well-maintained lawn and dense greenery in the background.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Business services
The current price is $275
$231 nightly
$275 total
Total with taxes and fees
Sep 19 - Sep 20

Explore the area

View in a map
Arusha Town, Arusha
  • Place, Lake Duluti
    ‪8 min walk‬
  • Place, Arusha Clock Tower
    ‪15 min drive‬
  • Place, Njiro Complex
    ‪19 min drive‬
  • Airport, Kilimanjaro (JRO-Kilimanjaro Intl.)
    ‪49 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with two beds, a desk with a laptop, a chair, and a dining table.

Standard Double Room

  • Sleeps 3

View all photos for Standard Double Room

A hotel room with a large bed, two bedside tables, a wooden chair, a round wooden table, and a ceiling fan.

Standard Double Room

  • Partial lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Triple Room

A room with a four-poster bed, two bedside lamps, and a ceiling fan.

Standard Triple Room

  • Partial lake view
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

A hotel room with two beds, a ceiling fan, a desk with a chair, and a window with curtains.

Standard Twin Room

10.0 out of 10
Exceptional
(6 reviews)
  • Partial lake view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

DOUBLE KING SIZE BED

  • Sleeps 4

View all photos for Double standard

A hotel room with two beds, a ceiling fan, a desk with a chair, and a window with curtains.

Double standard

  • 236 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 King Bed

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4.4 out of 5, Excellent, 168 reviews
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About the neighborhood

Arusha

Located in Arusha, Arusha Serena Hotel is connected to the convention center, within a 15-minute drive of Lake Duluti and Arusha Golf Course. .This family-friendly hotel is 8 mi (12.8 km) from Arusha Clock Tower and 8.3 mi (13.3 km) from Maasai Market and Curios Crafts.

What's nearby

  • Lake Duluti - 8 min walk - 0.5 miles
  • Arusha Clock Tower - 15 min drive - 8.6 miles
  • Arusha International Conference Centre - 16 min drive - 8.8 miles
  • Njiro Complex - 19 min drive - 10.2 miles
  • East & Southern African Management Institute - 22 min drive - 11.1 miles

Getting around

  • Arusha (ARK) - 47 min drive

Restaurants

  • ‪Rippers Bistro - ‬13 min drive
  • ‪Saba Saba - ‬13 min drive
  • ‪AICC Club - ‬13 min drive
  • ‪Continental Restaurant - ‬13 min drive
  • ‪Amber Bar And Restaurant - ‬12 min drive

About this property

Arusha Serena Hotel

Arusha Serena Hotel offers 42 accommodations with complimentary bottled water and coffee/tea makers. 32-inch LED televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Arusha hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.
Stay in one of 42 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Pamper yourself with onsite massages or enjoy recreation amenities such as bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
At Arusha Serena Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary English breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary English breakfast is served each morning between 6:30 AM and 10:00 AM.
Arusha Serena Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Library

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space

Outdoors

  • Garden
  • On a lake

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime

Early check-in subject to availability

An early check-in fee will be charged

Check-out

Check-out before 10 AM

Late check-out subject to availability

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for TZS 150.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: TZS 12000 per person (one-way)
  • Airport shuttle fee per child: TZS 6000 (one-way), (from 4 to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: TZS 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 16653

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Duluti Serena Hotel

Lake Duluti

Lake Duluti Hotel

Lake Duluti Serena

Lake Duluti Serena Arusha

Lake Duluti Serena Hotel

Lake Duluti Serena Hotel Arusha

Serena Lake Duluti

Serena Mountain Village Hotel Arusha

Arusha Serena Hotel Resort

Arusha Serena

Arusha Serena Hotel Hotel

Arusha Serena Hotel Arusha

Arusha Serena Hotel Resort Spa

Arusha Serena Hotel Hotel Arusha

Arusha Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 48 out of 67 reviews
Rating 8 - Good. 15 out of 67 reviews
Rating 6 - Okay. 2 out of 67 reviews
Rating 4 - Poor. 2 out of 67 reviews
Rating 2 - Terrible. 0 out of 67 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
All the amenities were wonderful
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Maureen

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Rooms clean and comfortable. Lovely grounds. Food very good. Really enjoyed my stay.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a Colonial feel and great service.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely tranquil place to stay
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Faye

Liked: Cleanliness, property conditions & facilities
Staff was attentive and warm/friendly. The service and food were both excellent. The room was clean, beautiful, and comfortable. I would highly recommend this hotel!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Dave

Loved the monkeys on the property, the staff was excellent and the property beautiful!
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Illona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms in a lush setting. Staff were extremely competent and friendly
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place !! Very clean and relax
Stayed 1 night in May 2024
Verified review

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
monkeys on the roof were a lot of fun! Beautiful grounds and buildings. Very helpful staff and great food.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and grounds are beautiful! The staff was extremely helpful and friendly. I would highly recommend them!
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Farron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Stay

We had two beautiful nights here with exceptional service from the staff who were kind and attentive to your every need. The grounds are beautiful and well maintained. I would stay here again and recommend it to anyone wanting peace and serenity.
Beautiful Bungalows!
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful, quiet property with excellent staff. We had a room with a large king, and twin bed, perfect for families. It is a short drive from the hustle and bustle of Arusha. Wonderful place to stay with the bonus of several monkeys on the property for entertainment.
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Guisela

Liked: Cleanliness, property conditions & facilities, room comfort

Have some rest

Beautiful place, location is in the middle of nowhere but hotel lovwly
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful! The grounds are designed in such a way you just want to stay forever. A nice walking path allows some exercise while enjoying the grounds
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place to stay just outside Arusha

Beautiful hotel! The rooms are all separate bungalows spread out over a large park like area which is very beautiful. There is a nice walking trail that goes around the entire area and we really enjoyed it. The restaurant is outstanding and has a good selection. Very good breakfast too. We ate several meals there. The photos on the website are exactly what it looks like. Very friendly staff. We highly recommend it.
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
If you want to stay in a hut in an ugly part of Arusha, without the safari animals, this is your place. Most guests use it overnight on their way to where the animals are. Pretty “rustic”.
Stayed 2 nights in Sep 2022
Verified review

8/10 Good

Said

Old building, kept clean and the surrounding is nice but needs more work. The food is terrible, I would give it a one star nothing more. For a Serena I was hoping they would have good food and the menu looks like it was written in the 70s or 90s and was never changed.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

H. PETER

The only problem worth noting in my 2 stays ( before and after a 13 day safari) was the inability of the property to process credit cards. This required much more cash than travelers are accustomed to carrying.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star Tanzanian experience

This is truly a Tanzanian 5 star experience. Service is excellent, food is excellent and very reasonably priced. The rooms are very clean, there is an AC unit in the room I am staying in. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Faryal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly and accommodating

I only stayed one night at this hotel because I arrived at 20:15 and my safari would start the next morning. I arrived at 22:00 and asked for dinner. Although the restaurant closes at 22u, they made an exception for me and brought out the menu. Very accommodating and friendly! I wouldn’t know where to get food that late at night. I’ll definitely stay there again for longer.
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Five star Tanzanian experience

This is truly a Tanzanian great value five star experience. Service is excellent, food is excellent and course dinner very reasonably priced. Breakfast is complimentary. The rooms are very clean, there is an AC unit in some of the rooms. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Carol

Liked: Cleanliness, property conditions & facilities, room comfort

Head office needs to get their act sorted

We arrived at Arusha Serena Hotel at 3.30am after a 24-hour journey, only to be told they did not have a reservation for us. I showed the receptionist the hotels.com booking and she finally gave us a key and said she would sort it in the morning. No apology the next morning. The rooms are very nice, in little rondavals. A bit smaller than shown on their photos though. Good choice at breakfast and overall the staff were very polite and friendly. Would I stay again - Yes but central reservations need to get their act together. Out of the 6 lodges we stayed at in Tanzania, 2 belonged to Serena. The 2nd hotel (Ngorongoro) had overbooked and we had a terrible experience there - again in was down to central reservations. Such a shame because both properties are lovely and unique and have lovely staff. Let down completely by head office.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great but food was very mediocre
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Inmaculada Concepción

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bue a estancia, buen desayuno, hotel seguro y personal muy amable, lo recomiendo
Stayed 1 night in Jun 2024