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Fenix Bom Retiro

Property class: 2.5

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Photo gallery for Fenix Bom Retiro

A building with the inscription "PINACOTECA" on its facade, featuring classical columns and a large urn on the upper level.
A spacious dining area with high ceilings, large windows, and a city view.
A reception desk with a wooden finish and a digital clock displaying time in São Paulo and New York.
A neatly arranged bedroom with a bed, a bedside table, a wardrobe, and a framed picture on the wall.
A hotel hallway with a fire extinguisher, a door, and a wall-mounted sign.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
The current price is $37
$35 nightly
$37 total
Total with taxes and fees
Nov 29 - Nov 30

Explore the area

View in a map
Rua Prates 324, São Paulo, SP, 01121-000
  • Place, Rua Jose Paulino
    ‪2 min walk‬
  • Place, Pinacoteca do Estado Museum
    ‪8 min walk‬
  • Place, Rua 25 de Marco
    ‪14 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Double Room

A neatly arranged bedroom with a bed, a bedside table, a wardrobe, and a framed picture on the wall.

Standard Double Room

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

A hotel room with two single beds, a wooden wardrobe, and a nightstand.

Standard Twin Room

8.0 out of 10
Very good
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

A bedroom with a bed, a TV mounted on the wall, a wooden desk, and a bathroom visible through an open door.

Standard Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Triple Room

A hotel room with two beds, each with a patterned bedspread, a wooden nightstand with a remote control, and a white curtain.

Junior Triple Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Economy Twin Room

A bedroom with a bed, a TV mounted on the wall, a wardrobe, and a small refrigerator.

Economy Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

A hotel room with a bed, a desk, a TV, an air conditioner, and a wardrobe.

Family Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Triple Room

A bedroom with a bed, a desk, a chair, a television, and a door.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

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Total with taxes and fees
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About the neighborhood

São Paulo

A stay at Fenix Bom Retiro places you in the heart of São Paulo, a 2-minute drive from Pinacoteca do Estado Museum and 6 minutes from Shopping Center Norte. .This hotel is 3.1 mi (4.9 km) from Expo Center North and 3.3 mi (5.3 km) from Paulista Avenue.

What's nearby

  • Rua Três Rios - 2 min walk - 0.1 miles
  • Rua Jose Paulino - 2 min walk - 0.1 miles
  • Pinacoteca do Estado Museum - 8 min walk - 0.5 miles
  • Sala São Paulo Concert Hall - 11 min walk - 0.6 miles
  • Rua 25 de Marco - 14 min walk - 0.8 miles

Getting around

  • Luz Station - 8 min walk
  • Tiradentes Station - 8 min walk
  • Campo de Marte Airport (RTE) - 10 min drive

Restaurants

  • ‪Restaurante Santa Rosa Do Bom Retiro - ‬3 min walk
  • ‪Boamesa Bom Retiro - ‬3 min walk
  • ‪Mercearia do Chopp - ‬1 min walk
  • ‪Choyee - ‬3 min walk
  • ‪Han Kang - ‬1 min walk

About this property

Fenix Bom Retiro

Fenix Bom Retiro offers 60 air-conditioned accommodations with minibars and hair dryers. LCD televisions are featured in guestrooms.

Bathrooms include showers. This São Paulo hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Make yourself at home in one of the 60 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include desks, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
A complimentary continental breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
A complimentary continental breakfast is served each morning between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Fenix Bom Retiro Hotel
Fenix Bom Retiro São Paulo
Fenix Bom Retiro Hotel São Paulo

Fenix Bom Retiro Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 129 out of 313 reviews
Rating 8 - Good. 71 out of 313 reviews
Rating 6 - Okay. 65 out of 313 reviews
Rating 4 - Poor. 26 out of 313 reviews
Rating 2 - Terrible. 22 out of 313 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Average is good
Stayed 4 nights in Feb 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheiro ruim n9 quarto Não toalha de rosto
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
Banheiro sem lavar, tinha cabelo atrás da porta. Fronha dos travesseiros encardidas. Corredores dos quartos muito escuro.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Sempre fico neste hotel e sempre tem algo que me incomoda. Tomadas que não funcionam, chuveiro com água fria, luz do banheiro queimada. O café é simples mas gostoso e o hotel é perto de tudo. Umas sugestões : trocar as toalhas pq as do hotel é pior do que as de motel. E troquem a tv por smart, queremos assistir netflix.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Hotel bem simples e útil, perto de bastante restaurantes e lojas de conveniência.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tive uma ótima experiência na hospedagem. O serviço de atendimento foi muito bom. Os atendentes foram muito atenciosos.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Acho que o café da manhã precisa melhorar.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Muito bom pra resolver as coisas nas proximidades. Dormi bem, preço muito bom, café da manhã bem farto!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Equipe de funcionários ótimos, café da manhã muito bom.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muito bem atendido, otima localização.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã muito bom Cama muito boa Roupa de cama limpa
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Quarto limpo Bom atendimento
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei, pelo valor pago, café da manhã básico mais bom, localização excelente pra quem vai ao bom retiro
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness
Hotel padrão construtivo é mobiliário mais velho (atende pelo custo benefício), entretanto, banheiro c/ cheiro de urina e mofo durante toda a estadia, mesmo pedindo p/ reforçar a limpeza
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto estava extremamente cheiroso, bem limpinho, a equipe foi muito educada, ja é a 3° vez que me hospedo e sempre é uma ótima experiência
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
É um hotel bem simples que deixa muito a desejar desde sua estrutura de recepção elevador quartos banheiros até café da manhã isolamento acústico camas cobertores etc Precisa urgentemente de uma atualização e melhorias em todos os níveis Na verdade só vale pelo custo benefício e a localização dependendo do que vá fazer por ali Enfim é sofrível nem estacionamento oferece prepare se !
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi uma boa experiência, o café da manhã estava bom e o quarto limpo.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima localização, quarto limpo e organizado, atendimento e funcionários atenciosos, café da manhã muito bom e com uma vista maravilhosa.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é bem localizado, mas a camareira não arruma os quartos, e a reposição dos itens do café da manhã é muito demorada.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendeu minhas expectativas
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Estadia na média
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top demais tranquilo sem problema nem um tudo ótimo
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
A limpeza nao passou no meu quarto nesses 3 dias que fiquei.
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Fiquei hospedado 4 dias e todos eles o hotel sem internet. Inadimissivel… todos os dias tive que ficar pedindo toalha pois estávamos em casal e só colocavam uma. Pedi troca de quarto por me colocaram embaixo da cozinha onde tinha barulho a partir das 4 da manhã …. O quarto q estava o box do banheiro vazava água para dentro do banheiro… sinalizei mas mexeram e não resolveu… café da manhã pobre, limitado e todos os dias a mesma coisa… já fiquei hospedado lá por diversas vezes sempre teve problemas a hospedagem é simples mas é funcional.. Mas desta vez foi péssimo e caiu muito o suporte e serviço do hotel. Na próxima não fico mais lá
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Disliked: Staff & service
café da manhã mal preparado e funcionários da cozinha mal educados
Stayed 3 nights in May 2026