During our twelve-day stay, my son unfortunately experienced a period of illness, which resulted in frequent room service requests. Although the meals were satisfactory, the associated charges were substantial.
Despite this, the quality of service was commendable, the accommodations were spacious and well-maintained, and the staff consistently demonstrated exceptional courtesy and professionalism.
My primary concern pertains to the overall expenses incurred, and I would appreciate consideration for a complimentary gesture due to our 12-day stay and the substantial amount we spent inside the hotel. Upon arrival, our room was not immediately available, leading to a waiting period. We were then advised to have breakfast, which cost $50 per person, a cost we subsequently covered. Additionally, the Fiafia night was priced at $85 per person, excluding soft drinks. I have asked the staff how much the meal itself costs at Fiafia night, as my son will only eat and then return to the room because he doesn't like the noise and crowds. The staff asked their restaurant manager, and he didn't acknowledge me standing there; he replied with the same price $85, so I ended up ordering room service for my son.
I trust that the hotel ensures equity for its employees, given the perceived high cost of various services.