One of the worst stays we've ever had. We couldn't sleep because of the heat in the room. The air conditioning didn't work, possibly because of the dirt it had on the air vents. Basic hygiene was missing. They provided two fans because they said it was normal for the room to be like this because the air system was like this. However, at the reception, in the area where it was being serviced, the coffee was very cold, with the optimal temperature. On top of everything, when we plugged the fans into the socket, it dropped the power in the room. More than frustrating experience. I sent an email with photos to the call center. Wait to see if we have any answer.