Didn’t actually stay
On arrival I was informed that there was no room suitable for us. This is despite me contacting the hotel on at least 3 occasions both by telephone and email to confirm that there were facilities for disabled guests and that there was a ground floor room or a lift available. There were neither. The person who greeted us did arrange for another hotel which in my opinion was much superior. I believe the hotel was aware of this but did nothing to contact us.