Verified
4/10 Poor
Paul
Oct 9, 2019
Disliked: Cleanliness, staff & service, property conditions & facilities
“Fawlty Towers” minus humour, staff and decor !
‘Fiasco Towers’. We were really disappointed that this ‘grand old lady’ of a building in a beautiful river-front location 850m up a drive from the road should have been so neglected and let down by abysmal lack of service. We normally enjoy the individual charm and character of non-chain hotels but, alas, it was not to be. We stayed 2 nights as pre-booked in a premium room. We were checked-in in a friendly manner but found the room - extremely dated in all respects - had not been properly serviced from previous occupancy. There were no hand towels, no soap or any other amenities, but there were two empty used shampoo sachets left in the shower. We reported this as we left to visit friends. On return five hours later, clean towels, shampoo sachets and postage stamp sized soap tablets were present - as were the same beetle and the cobwebs.
In the morning a buffet breakfast had been laid out for the few overnight guests. There were cereals available but no bowls or spoons, and after making a request in the kitchen three non-matching bowls were forthcoming. We made do with coffee spoons ! There was cheese, ham, bread and croissants, butter, jams and honey. We left the room at 11:45 to see friends and returned to the hotel at 22:00 to discover the room had not been serviced at all despite the ‘YES Please make up the room notice still on door handle.
Breakfast again saw no cereal bowls and no coffee until one guest raided the kitchen to find some ! Won’t be back.
Paul
Stayed 2 nights in Oct 2019