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El Carmen Hotel

3.0 star property

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Photo gallery for El Carmen Hotel

Courtyard view
Reception
Front of property
Hallway
Deluxe Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
The current price is $115
$94 nightly
$115 total
Total with taxes and fees
May 18 - May 19

Explore the area

View in a map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Place, Central Park
    ‪2 min walk‬
  • Place, Santa Catalina Arch
    ‪3 min walk‬
  • Place, Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪64 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(19 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

Standard Triple Room | Egyptian cotton sheets, premium bedding, down comforters

Standard Triple Room

7.8 out of 10
Good
(8 reviews)
  • 269 sq ft
  • Sleeps 4
  • 3 Double Beds

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters

Double Room, 1 Queen Bed

8.6 out of 10
Excellent
(15 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room, 1 King Bed

8.6 out of 10
Excellent
(17 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Egyptian cotton sheets, premium bedding, down comforters

Family Suite

  • 269 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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The price is $177
May 3 - May 4
Total with taxes and fees
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About the neighborhood

Antigua Guatemala

A stay at El Carmen Hotel places you in the heart of Antigua Guatemala, steps from Central Park and Antigua Guatemala Cathedral. .This hotel is 0.3 mi (0.5 km) from Casa Santo Domingo Museum and 0.2 mi (0.3 km) from Museo del Libro Antiguo.

What's nearby

  • Central Park - 2 min walk - 0.1 miles
  • Santa Catalina Arch - 3 min walk - 0.2 miles
  • Las Capuchinas Convent - 3 min walk - 0.2 miles
  • Antigua Guatemala Cathedral - 3 min walk - 0.2 miles
  • Casa Santo Domingo Museum - 5 min walk - 0.3 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 70 min drive

Restaurants

  • ‪La Cuevita De Los Urquizú - ‬2 min walk
  • ‪Fat Cat Coffee House - ‬2 min walk
  • ‪El Adobe Antigua Guatemala - ‬3 min walk
  • ‪Restaurante Sobremesa - ‬2 min walk
  • ‪12 Onzas - ‬1 min walk

About this property

El Carmen Hotel

El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
Make yourself at home in one of the 22 air-conditioned rooms featuring flat-screen televisions. Your Tempur-Pedic bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax and unwind with massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 510 out of 791 reviews
Rating 8 - Good. 162 out of 791 reviews
Rating 6 - Okay. 82 out of 791 reviews
Rating 4 - Poor. 24 out of 791 reviews
Rating 2 - Terrible. 13 out of 791 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Courtnee

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff were pleasant and helpful. Hotel is in a nice location
Stayed 2 nights in Jan 2026

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely nice and the breakfast with a view was amazing. That alone is worth staying there. The lunch and dinner were good as well, the drinks were ok. As we found in Guatemala, most drinks are just ok. The rooms are clean the shower decent. The only con is that you WILL hear people starting at 0530-0600 dragging their luggage and chatting loudly every day so just plan on getting up at that time.
Stayed 3 nights in Jan 2026

10/10 Excellent

Dana

Liked: Cleanliness, amenities, property conditions & facilities
The room was fabulous, very clean, smelled amazing and bed was very comfy. I especially enjoyed the rain shower and the convenient location. The staff was so friendly, spoke English which was very helpful, and the food in the restaurant was incredible. I would highly recommend El Carmen!
Stayed 2 nights in Jan 2026

10/10 Excellent

Roxana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay, pretty close to everything
Stayed 2 nights in Jan 2026

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities
Everything was perfect. The staff very helpful and in a great location.
Stayed 4 nights in Jan 2026

6/10 Okay

Jennifer

Stayed 2 nights in Jan 2026

10/10 Excellent

Molly E

Quick efficient no problem
Stayed 1 night in Jan 2026

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS COOL AND THE STAFF WERE ALL NICE! WENT OUT THEY WAY TO SWITCH MY ROOM FOR ME! INCLUDED BFAST WAS GOOD & FRESH, WISH IT CAME W/MEAT & MORE OPTIONS BESIDES PORK BACON! THE VIEWS WERE LOVELY FROM THE ROOFTOP & WALKING DISTANCE TO THE ARCH, CENTRAL PARK & CERRO DE LA CRUZ! I WILL BE BACK!
Stayed 5 nights in Nov 2025

10/10 Excellent

Roweena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly helpful staff as super comfortable bed and a lovely breakfast included
Stayed 1 night in Jan 2026

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Nice room, excellent bed, and nice roof top terrace to have breakfast and hang out. Central location. Super friendly and attentive staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

Michaela

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooftop here was AMAZING, and the included breakfast was a brilliant perk. The staff was so lovely, the room was spacious, and the bathroom was great. Location was peak as well, would recommend staying at El Carmen.
Stayed 2 nights in Jan 2026

10/10 Excellent

Dorene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many choices for breakfast welcoming staff comfortable beds, very clean great towels
Stayed 2 nights in Jan 2026

10/10 Excellent

Carmen

Stayed 1 night in Jan 2026

10/10 Excellent

alba

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised. Excellent location and friendly staff!
Stayed 1 night in Dec 2025

4/10 Poor

Nadijah

Traveled with partner
Disliked: Amenities, property conditions & facilities
The floor boards were old, tattered, and separating in multiple rooms including mine. The rooms smelled like mold/mildew. The floors had dirt/dust particles. The sheets had a tint to them that made me feel like they’ve been used way too many times. There were multiple moths in my room. There was some sort of water issue and our water stopped working in the middle of the night and we never received an alert or explanation, outside of us walking out to the foyer and seeing maintenance working on what appeared to be a water main break. No apologies from the staff or alternative options to use bathrooms, brush teeth, or shower. Before the water issued the night before we did use the shower and it was great pressure and heating wise… a little too hot if you’re not careful. Also the food was great.
Tattered floor boards throughout room
Tattered floor boards throughout room
Delicious breakfast
Delicious breakfast
Stayed 2 nights in Dec 2025

2/10 Terrible

Neha

Traveled with family
Disliked: Property conditions & facilities, room comfort
The room was extremely musty. I am pretty sure there is mold in the hotel. It felt like a health hazard.
Stayed 1 night in Dec 2025

8/10 Good

Amit

Staff was nice and the roof top was great and breakfast was great.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast on the rooftop with stunning views of the volcanoes. Great friendly staff!! Would come back here again.
Stayed 3 nights in Dec 2025

8/10 Good

Lorela

Liked: Staff & service, amenities
The staff was absolutely great and our highlight there - they were friendly, welcoming and helpful! The room we stayed at was very small and the bathroom even smaller, with a shower were you couldn't even stand in straight. Moreover, it was very noisy at any time of the day or night, so very difficult to res
Stayed 3 nights in Dec 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast !
Stayed 2 nights in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Victoria

Stayed 2 nights in Dec 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Breakfast via rooftop views were fantastic.... breakfast stellar....!
Stayed 2 nights in Dec 2025

10/10 Excellent

Francesca

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing! Very accommodating when we arrived early for checkin. Let us store luggage. Also there’s a beautiful rooftop! The room was clean and looked just like the photos. There wasn’t great air circulation in the shower but the water pressure was great.
Stayed 1 night in Dec 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the triple bed room, which was very nice. There were only two of us (we booked late so it was the last available room) and we had plenty of space. The beds were each a different firmness which could be good for lucky sleepers. The bathroom was updated, the rooftop restaurant served excellent food. The staff at the entire hotel was very friendly. If I were to return to Guatemala, I would definitely stay at El Carmen again. Thank you!!
Stayed 3 nights in Nov 2025