This hotel was undergoing construction, which we didn’t know when we reserved our stay. That said, our room was very clean, staff was very nice and the included breakfast was great.
However, we were staying overnight because we went to a wedding and knew we would be out late and wanted to have a nice, relaxing morning with our family (who also reserved rooms). The frustrating thing that prevented this was an extremely loud fire alarm went off for approximately two hours in the morning! It was so loud that you couldn’t even think straight nevermind try to relax in your room. For some reason, no one seemed to be able to turn it off. The hotel staff couldn’t figure it out, the fire department showed up but also wasn’t able to turn off the alarm, 2 hours later a security company showed up. We understand these things happen, but this seemed to us to be an extreme amount of time to not be able to turn off a very loud alarm. When we checked out we asked if there was any type of reimbursement for guests and they said they weren’t sure, I would have to check with who I booked through. Regardless, it seems the hotel could and should directly handle that for the convenience of the guests. Post construction, I’m sure this hotel will be wonderful but our stay was challenging…