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Swissôtel Wellness Resort Alatau Almaty

4.5 star property

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Photo gallery for Swissôtel Wellness Resort Alatau Almaty

Restaurant
Creator video - submitted by Виктор's Travel Shop
Exterior
Lounge
Executive Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is $250
$215 nightly
$250 total
Total with taxes and fees
Jul 1 - Jul 2

Explore the area

View in a map
Tausamaly 50A, Almaty, A32BOF2
  • Place, First President of Kazakhstan Park
    ‪10 min drive‬
  • Place, Medeu Skating Rink
    ‪10 min drive‬
  • Place, Almaty Arena
    ‪10 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪33 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed, Mountain View

Classic Room, 1 Double Bed, Mountain View | Premium bedding, minibar, in-room safe, desk

Classic Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 398 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Twin Room, 2 Twin Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 2 Twin Beds, Mountain View

  • Mountain view
  • 398 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Mountain View (Panoramic)

Classic Room, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed, Mountain View (Panoramic)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)

  • Mountain view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Mountain View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Twin Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Twin Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 463 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Mountain View (Panoramic)

  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)

  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

  • 667 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite, 1 King Bed, Mountain View (Panoramic)

Grand Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Grand Suite, 1 King Bed, Mountain View (Panoramic)

  • Mountain view
  • 915 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Mountain View (Panoramic)

Junior Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Mountain View (Panoramic)

  • Mountain view
  • 657 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 King Bed, Mountain View (Panoramic)

Executive Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Mountain View (Panoramic)

  • Mountain view
  • 1324 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed with Sofa bed

  • 1485 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Almaty

With a stay at Swissôtel Wellness Resort Alatau Almaty in Almaty (Nauryzbay District), you'll be within a 15-minute drive of First President of Kazakhstan Park and Casino Zodiak. .This golf hotel is 16.7 mi (26.9 km) from Shymbulak Ski Resort and 5.5 mi (8.8 km) from Almaty Arena.

What's nearby

  • First President of Kazakhstan Park - 10 min drive - 5.7 miles
  • Medeu Skating Rink - 10 min drive - 5.5 miles
  • Almaty Arena - 10 min drive - 5.5 miles
  • Casino Zodiak - 11 min drive - 6.0 miles
  • Almaty Central Stadium - 14 min drive - 7.9 miles

Getting around

  • Almaty Station - 42 min drive
  • Almaty (ALA-Almaty Intl.) - 59 min drive

Restaurants

  • ‪Moxie Bar - ‬1 min walk
  • ‪Раста веранда "Ватикан - ‬4 min drive
  • ‪Кафе Луна - ‬4 min drive
  • ‪Bonjuk - ‬4 min drive
  • ‪The Quarter - ‬2 min walk

About this property

Swissôtel Wellness Resort Alatau Almaty

Swissôtel Wellness Resort Alatau Almaty offers 222 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Almaty hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Purovel Spa & Sport has couples treatment room(s). Services include sports massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Make yourself at home in one of the 222 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a steam room, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Almaty? This hotel has 646 square feet (60 square meters) of space consisting of a conference center and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
Swissôtel Wellness Resort Alatau Almaty has 3 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; KZT 17,000 to 17,000 for adults and KZT 8,500 to 17,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Full-service spa
  • Golf caddies
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • 4 outdoor pools
  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center (646 square feet of space)

Outdoors

  • Garden
  • In a state park
  • On a lake
  • Picnic area
  • Pool loungers

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 3 to March 31:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 12000 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 17000 to 17000 for adults, and KZT 8500 to 17000 for children
  • Airport shuttle fee: KZT 15000 per vehicle (one-way)
  • Rollaway bed fee: KZT 12000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub

Property is also known as

Swissôtel Wellness Resort Alatau Almaty Hotel
Swissôtel Wellness Resort Alatau Almaty Almaty
Swissôtel Wellness Resort Alatau Almaty Hotel Almaty
Swissôtel Wellness Resort Alatau Almaty (Opening October 2021)

Swissôtel Wellness Resort Alatau Almaty Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 41 reviews
Rating 8 - Good. 4 out of 41 reviews
Rating 6 - Okay. 3 out of 41 reviews
Rating 4 - Poor. 3 out of 41 reviews
Rating 2 - Terrible. 3 out of 41 reviews

9.4/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Asel

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel!
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff , quite area
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool place
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Baurzhan

Liked: Cleanliness, staff & service, property conditions & facilities
Suck an amazing place. Enjoyed food and spa
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Almaty, family friendly, excellent spa facilities, and staff that gives you personalized attention, despite the huge size of the hotel. Excellent food, amenities and astounding park surrounding the hotel. A true jewel.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Björn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swede in KZ

Great service. Perfect place. Nice spa.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, room comfort
Very good especially the pool food very poor
Stayed 11 nights in May 2023
Verified

8/10 Good

nicolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall, probably the best hotel in Almaty. I’ve been staying there for three years now, the condition of the hotel has deteriorated. The things they do for certain guests is bothered to others. They have a beautiful fountain in front, it’s grand only when certain guests are present. Every year the quality is going down. But would still return. The swimming pool staff try to rush you out by the end of the day, Take away your robe, slippers etc while you are still there during working hours, very rude and unprofessional
this is how holes are repaired, not presentable
this is only on when vip guests are present, inconsiderate
Stayed 6 nights in May 2025
Verified

2/10 Terrible

Mohammad

Disliked: Staff & service, property conditions & facilities
IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND..
Stayed 1 night in May 2023
Verified

4/10 Poor

Masood

Liked: Cleanliness, amenities, property conditions & facilities
For 340€ a night for a deluxe room, i expected a lot more. Most of the employees don't speak english. The minibar in our room was even locked.
Stayed 2 nights in Sep 2022
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Check-in was 4 hours late and no apologize

Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Kevin Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests. The massage and spa facilities are excellent. The inclusive breakfast is excellent in both quality and the range of food offered Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time. On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday! Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know!
Stayed 3 nights in Jul 2024
Verified

2/10 Terrible

Gulsaya

Disliked: Property conditions & facilities
I recently stayed at Swissotel Almaty , traveling from California, I was planning to enjoy my trip relaxing and stress relief - getting away from city life . But once I arrived to Swissotel I was so shocked from amount of people there, while staying in line to check in I heard people complaining about their rooms. Then it was my turn - the room I booked was with Mountain View, they told me that the room actually doesn’t have a view, so they gave me standard room without refunding the difference on price . When I checked in , it was very tiny room I couldn’t cancel or get refund again , I thought at least I want to use the pool , but there was bunch of kids running so many people that they didn’t even had a space to sit or lay down so I came back to the room then they called me (receptionist) saying they will do compensation but I didn’t heard anything from them . Very disappointing experience
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Milagros

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Although new hotel it's not conveniently located. The spa is not really relaxing as water in pool and jacuzzi is warm close to cold in winter. But what was worse is the terrible customer service and attitude most of the personal has. They dont smile, everything you ask for is a problem and they cant even try to solve. Few people were helpful like the bell boys. Also they speak poor english but hardly understand it, other hotels in the city even speak in spanish to me... not here. Also i was wearing a speedo to swim and they said it was offensive while there were more people wearing similar speedos. Food wasnt great euther and theres nowhere else close to eat. Not a very fulfilling experience overall.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Nathalia

Der Service ist erstklassig und das Essen von der Höchster Qualität
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Henner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Empfang war spitze, sofort war jemand für uns da. Alles lief Reibungslos. Im Restaurant möchten wir besonders das Engagement von Zhanna hervorheben, sie versteht es Menschen schon am morgen zu begeistern, außerdem spricht sie sehr gut Englisch und Tschechisch, was vor allem meine Frau verblüffte. Auch der Conciergeservice war sehr gut und Sabina eine sehr gute Hilfe.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

SANGHAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋았습니다. 시내랑은 좀 멀지만 환경이 좋습니다.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avis Marc CASAGRANDE

Un séjour d'une semaine très agréable Une très jolie chambre avec vue sur la montagne Une piscine de rêve Un personnel à votre service Un lieu isolé de la ville ou il fait bon se reposer dans un joli parc boisé.
Stayed 5 nights in Nov 2022
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
很好的酒店，下次还会住
Stayed 9 nights in Aug 2022
Verified

10/10 Excellent

Alijon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Beautiful garden
Stayed 9 nights in May 2022
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
All staff are polite and friendly.
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Клиентоориентированность
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Dominique

Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Leah

Stayed 1 night in Dec 2024