The reception service can be improved. I asked the lady (with glasses; medium length straight hair) to make a duplicate key, she threw it on the counter with no smile and eye contact, which was very rude, though when I asked her why she did this to me later, she apologised, saying she did not mean it. The room was refurbished and clean, but providing basic amenities upon request would be helpful, such as shower cap and cotton buds (there was none upon request).