The front desk staff that I dealt with were fantastic. All of them were friendly, helpful, and professional. Our room was fine, too. We purposely chose a location with a pool, because after our 8 hour drive, we wanted to let off steam; unfortunately, the pool was empty, except for a few inches of dirty water at the bottom. We decided to work out instead, but the fitness center was closed as well. That was disappointing. Other than that, it was fine.