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Mercure Hotel Aachen Europaplatz

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Photo gallery for Mercure Hotel Aachen Europaplatz

Property entrance
Exterior
Meeting facility
Exterior
Seasonal outdoor pool, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
$103
$91 nightly
$103 total
Total with taxes and fees
Feb 12 - Feb 13

Explore the area

View in a map
Joseph-von-Goerres-Str. 21, Aachen, NRW, 52068
  • Place, Carolus Thermen Bad Aachen
    ‪10 min walk‬
  • Place, RWTH Aachen University
    ‪19 min walk‬
  • Place, Aachen Cathedral
    ‪4 min drive‬
  • Airport, Maastricht (MST-Maastricht - Aachen)
    ‪45 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Privilege, Double Room, 1 Double Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(37 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds

9.0 out of 10
Wonderful
(10 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

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Lobby
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  • Pet friendly
  • Free WiFi
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4.4 out of 5, Excellent, 979 reviews
$102 nightly
The price is $116
Jan 31 - Feb 1
Total with taxes and fees
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About the neighborhood

Aachen

With a stay at Mercure Hotel Aachen Europaplatz in Aachen (Aachen-Mitte), you'll be within a 5-minute drive of Carolus Thermen Bad Aachen and RWTH Aachen University. .This hotel is 1.8 mi (2.8 km) from Hauptstadion and 1.9 mi (3.1 km) from Ponttor.

What's nearby

  • Carolus Thermen Bad Aachen - 10 min walk - 0.6 miles
  • Eurogress Aachen - 16 min walk - 0.9 miles
  • RWTH Aachen University - 19 min walk - 1.0 mile
  • Aachen Cathedral - 4 min drive - 1.3 miles
  • Hauptstadion - 4 min drive - 1.4 miles

Getting around

  • Eurogress Aachen Bus Stop - 19 min walk
  • Cologne - Bonn Airport (CGN) - 58 min drive

Restaurants

  • ‪Taverne-Grill Alexander - ‬14 min walk
  • ‪Berlin Grill - ‬15 min walk
  • ‪Kebabcı Halil - ‬16 min walk
  • ‪Öz Urfa - ‬15 min walk
  • ‪Mangal - ‬16 min walk

About this property

Mercure Hotel Aachen Europaplatz

Hotel with a seasonal outdoor pool, near Carolus Thermen Bad Aachen
Mercure Hotel Aachen Europaplatz offers 119 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Aachen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 119 air-conditioned rooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including a seasonal outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Satisfy your appetite for lunch or dinner at AIXcellence, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Aachen? This hotel has 4133 square feet (384 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
AIXcellence - This restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Mephisto - This bar serves dinner and light fare. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 15 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • AIXcellence
  • Mephisto

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 4,133 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 28 to January 11:
  • One of the dining venues
  • Bar/Lounge
The property is closed: Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 17.50 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 21 nights. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 23 per person
  • Self parking fee: EUR 15 per night (in/out privileges)
  • Pet fee: EUR 17.50 per pet, per day
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus eco-friendly cleaning products
Safety features at this property include a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Aachen Europaplatz
Aachen Mercure Hotel Europaplatz
Europaplatz
Europaplatz Aachen
Mercure Aachen Europaplatz
Mercure Europaplatz
Mercure Hotel Aachen Europaplatz
Mercure Hotel Europaplatz
Mercure Hotel Europaplatz Aachen
Accor Aachen Europaplatz
Mercure Aachen Europaplatz
Mercure Hotel Aachen Europaplatz Hotel
Mercure Hotel Aachen Europaplatz Aachen
Mercure Hotel Aachen Europaplatz Hotel Aachen

Mercure Hotel Aachen Europaplatz Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 298 out of 732 reviews
Rating 8 - Good. 316 out of 732 reviews
Rating 6 - Okay. 81 out of 732 reviews
Rating 4 - Poor. 24 out of 732 reviews
Rating 2 - Terrible. 13 out of 732 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Armand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Christopher, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Sep 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

JUNSEOK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

Stayed 3 nights in Sep 2025

6/10 Okay

marek

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Ali

Stayed 2 nights in Aug 2025

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good for short stay over

I really liked the offer with the drinks and food free of charge in the room. Also it was nice and silent. The pool unfortunatley was too cold at that time.
Stayed 1 night in Aug 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was good. Just a bit tight for space
Stayed 4 nights in Jul 2025

8/10 Good

Anders

Stayed 1 night in Jul 2025

6/10 Okay

Jan-Willem

Business traveler
Disliked: Property conditions & facilities

Good for 1 night

Overall the stay was ok - the bathroom is modern - but it smells due to the lack of ventilation - the size of the bathroom is probably more for smaller people - at just under 1.90m I didn't feel very comfortable. The corridors clearly show that this hotel was built years ago - the flooring in the room could do with some renovation. The staff are friendly and the breakfast buffet is what you would expect from Mercure hotels. The car park is also fine.
Stayed 1 night in Jul 2025

10/10 Excellent

NICOLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Enjoyed the pool and bar area. Staff was very friendly, as well. Comfortable and clean rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Peter

Stayed 2 nights in Apr 2025

6/10 Okay

Sheri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

No air conditioning

Hotel was great but the air conditioning wasn’t working. For the two nights we were there we didn’t have it. The room got very stuffy even with the window open. It rained the second night so we couldn’t open it all the way. Otherwise room was very clean and staff were very nice.
Stayed 2 nights in Apr 2025

6/10 Okay

Uwe

Business traveler
Liked: Staff & service
Disliked: Room comfort
The room was located in first (ground) floor. It was very noisy, people chatting in the corridor. Breakfast wasn't meeting standards of a 4-star hotel. Layout of food not Breakfast room was noisy which is not nice if you would like to start relaxed into a new working day.
Stayed 1 night in Apr 2025

8/10 Good

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A review
Stayed 4 nights in Apr 2025

10/10 Excellent

Ely

Stayed 1 night in Apr 2025

10/10 Excellent

Tine Søhus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay in general was good, room was clean, the hotel a bit older, but after check-out I was shocked about the price for the breakfast. Hadn‘t realized it during booking/check-in. Until the prize for breakfast (40 €) will not at least be decreased by 50% I will not book again for that place.
Stayed 1 night in Feb 2025

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Stayed 1 night in Dec 2024