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"When we arrived for our 5-night stay, personal issues only allowed for a 3-night stay. While we clearly understood the hotel's cancellation policy, hotel personnel Nicholas indicated any penalty would be waived at check-out for which we were incredibly thankful, so we proceeded to make our alternate plans. Unfortunately, the night before check-out we were advised we would need to pay for all 5 nights. We contacted Expedia who reached out to the hotel, but the penalty could not be waived as was clearly indicated at check-in by hotel personnel Nicholas. While Nicholas might have not had the authority to waive the penalty, we believe San Benedetto del Tronto Smeraldo should have honored what was conveyed at check-in. This disappointment obviously stained our stay at Smeraldo, making it very difficult to recommend this hotel going forward."

"Great hotel and location, friendly helpful staff"

"Stayed for one night, room was spacious and well equipped, comfortable bed and great shower. Beach restaurant was excellent food and service. All staff were friendly and efficient."

"Stay here…you won’t want to go home. "

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"It was in a great location a little 2min walk to beach Staff were excellent very welcoming and accomodating, we asked for late check out , no hesitation Great breakfast spread Would highly recommend!"