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Helnan Phønix Hotel

4.0 star property

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Banquet hall
Daily buffet breakfast (DKK 150 per person)
Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets
Lobby sitting area
Daily buffet breakfast (DKK 150 per person)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Gym
  • Parking available
  • Business services
  • Room service

Explore the area

View in a map
Vesterbro 77, Aalborg, DK-9000
  • Place, Budolfi Cathedral
    ‪3 min walk‬
  • Place, Jomfru Ane Gade
    ‪4 min walk‬
  • Place, Jens Bangs Stenhus
    ‪4 min walk‬
  • Airport, Aalborg (AAL)
    ‪9 min drive‬

Room options

View all photos for Triple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

8.8 out of 10
Excellent
(26 reviews)
  • 204 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Family Quadruple Room

7.8 out of 10
Good
(44 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 Double Bed

Junior Room, 1 Double Bed | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Junior Room, 1 Double Bed

8.0 out of 10
Very good
(9 reviews)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Quadruple Room

8.2 out of 10
Very good
(22 reviews)
  • 204 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, 2 Twin Beds

Double Room, 2 Twin Beds | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 2 Twin Beds

8.4 out of 10
Very good
(46 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, 1 Double Bed

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 1 Double Bed

8.4 out of 10
Very good
(215 reviews)
  • 204 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Aalborg

With a stay at Helnan Phønix Hotel, you'll be centrally located in Aalborg, steps from Aalborg Historical Museum and within a 5-minute walk of Budolfi Cathedral. .This hotel is 0.3 mi (0.5 km) from Jens Bangs Stenhus and 0.4 mi (0.7 km) from Jomfru Ane Gade.

What's nearby

  • Budolfi Cathedral - 3 min walk - 0.2 miles
  • Jomfru Ane Gade - 4 min walk - 0.3 miles
  • Jens Bangs Stenhus - 4 min walk - 0.3 miles
  • Aalborg Harbour - 6 min walk - 0.3 miles
  • House of Music - 11 min walk - 0.6 miles

Getting around

  • Aalborg Station - 10 min walk
  • Aalborg (AAL) - 14 min drive

Restaurants

  • ‪Nam - ‬2 min walk
  • ‪1000FRYD - ‬3 min walk
  • ‪Caspars - ‬1 min walk
  • ‪D'Wine Bar - ‬1 min walk
  • ‪La Bontá - ‬2 min walk

About this property

Helnan Phønix Hotel

Helnan Phønix Hotel offers 224 accommodations with hair dryers. Televisions come with cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 224 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones and desks, and housekeeping is provided on request.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (DKK 100 per day)
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; DKK 150 for adults and DKK 150 for children
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for DKK 300.0 per day
Cribs (infant beds) are available for DKK 100.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately DKK 150 for adults and DKK 150 for children
  • Uncovered self parking fee: DKK 100 per day
  • Crib (infant bed) fee: DKK 100.0 per day
  • Rollaway bed fee: DKK 300.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Helnan Phønix Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 725 out of 1896 reviews
Rating 8 - Good. 766 out of 1896 reviews
Rating 6 - Okay. 278 out of 1896 reviews
Rating 4 - Poor. 82 out of 1896 reviews
Rating 2 - Terrible. 45 out of 1896 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Karin

Liked: Cleanliness
Disliked: Amenities
Det hele var for skrabet.
Stayed 3 nights in Dec 2025

8/10 Good

Arne

Stayed 2 nights in Dec 2025

2/10 Terrible

Dorthe Jul

Stayed 1 night in Dec 2025

10/10 Excellent

Peter

.
Stayed 1 night in Nov 2025

10/10 Excellent

Mads Frost

Stayed 1 night in Nov 2025

8/10 Good

Britta

Stayed 1 night in Nov 2025

2/10 Terrible

Joachim

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heating was off when i arrived, noise from street was big and you woke up any time somebody went to the door in the hallway l.
Stayed 1 night in Nov 2025

4/10 Poor

Ulla Lopes

Traveled with family
Sheet was nog properly cleaned (stains) and the headrest of the bed a bit scruffy.
Stayed 1 night in Nov 2025

10/10 Excellent

Brian Søe

Stayed 1 night in Nov 2025

8/10 Good

Nikki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my friends like the breakfast. Nice and comfy room
Stayed 2 nights in Nov 2025

6/10 Okay

Finn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK. But no lights at the bed lamps. Not OK
Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 2 nights in Nov 2025

6/10 Okay

Christian

Liked: Staff & service
værelset ikke som forventet i forhold til de billeder man hvad man havde se på billeder inden slidt badeværelse med krakleret maling på loftet. super personale. de får 5 stjerner vi snakkede om hvorfor man ikke gør en trappe rent udenfor ved bagindgange. her lå der pomfritter som var mast ud og fylde ud så man havde svært ved at træde uden om. tænker da de ville være træt af få det trådt ned i tæpperne.
Stayed 2 nights in Nov 2025

10/10 Excellent

Anne-Mette

Liked: Cleanliness, staff & service, amenities
Great room, nice staff and and the hotel is very well located.
Stayed 1 night in Nov 2025

8/10 Good

Søren

Stayed 2 nights in Nov 2025

6/10 Okay

Christian

Business traveler
Liked: Property conditions & facilities
A room towards the Main Street was quite noisy at night.
Stayed 4 nights in Nov 2025

10/10 Excellent

Sixten Bredil

Stayed 1 night in Oct 2025

10/10 Excellent

Christina

Stayed 1 night in Oct 2025

8/10 Good

Jesper

Stayed 1 night in Oct 2025

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Nic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

René

Stayed 3 nights in Oct 2025

2/10 Terrible

Jonas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

sanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

lene heiberg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is important for me and what I go after when I look for a hotel and service. Schame it not is possible to eat dinner or at least to get a sandwich or soemthing
Stayed 1 night in Oct 2025