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Cruise Coronavirus Updates

The global impact of coronavirus (COVID-19) is affecting travelers everywhere with canceled flights, route changes, and travel advisories. If you already booked a cruise or are thinking of booking one, it can be overwhelming to navigate through all the news out there. That’s what we’re here for – to give you the travel information you need to make an informed decision.

We will keep this page regularly updated to ensure we are providing the latest guidance, travel suggestions, and links to pertinent coronavirus information so you can rest easy when making your cruise travel plans.

We are currently experiencing high contact volumes. If you are not due to travel within the next two months, we recommend that you wait before contacting us to ensure we have the latest policy information for your travel. You will find useful information below to help guide your next steps.


Quick Links

Cruise bookings, cancellations, refunds, and future cruise credits
When will I receive my refund?
Change your Cruise
Temporary Safety Precautions & Boarding Denial Criteria
Important Links (CLIA, Customer Service Portal, WHO, CDC)

Cruise Line Policies

AmaWaterways
Avalon Waterways
Azamara
Carnival Cruise Lines
Celebrity Cruises
Costa Cruise Lines
Crystal Cruises
Cunard
Disney Cruise Line
Emerald Waterways
Holland America Line
MSC Cruises
Norwegian Cruise Line
Oceania Cruises
Princess Cruises
Regent Seven Seas Cruises
Royal Caribbean International
Scenic
Seabourn Cruise Line
Silversea Cruises
Uniworld Ocean Cruises
Viking Ocean Cruises
Viking River Cruises
Virgin Voyages


Cruise bookings:

  • If you want to cancel, please access your booking from the My Trips page and follow the instructions to cancel.
  • If you are not able to cancel your cruise booking from My Trips, please submit this form.
  • If your cruise was canceled by the cruise line, please do not call us. We are working with the cruise lines to process your cancellation and we will be emailing you shortly with details about your canceled cruise.

For more information on cruise line cancellation policies and cruise related COVID-19 updates, please refer to the content below.


When will I receive my refund?

If you have already requested a refund please do not call us. Due to high demand, refunds are taking longer than normal to process and vary depending on the cruise line. It may take up to 90 days to receive your refund. We apologize for this inconvenience and thank you for your patience during these unprecedented times.


To change your cruise

  1. Be sure to review the cruise line rules and restrictions listed below.
  2. Please contact us at 1-844-737-2738 to make changes to your cruise vacation.* Please have your itinerary number available and one of our agents will assist you.

*Changes are subject to cruise lines terms & conditions.


Temporary Safety Precautions & Boarding Denial Criteria

Travel update: Many cruise lines are implementing temporary safety precautions. You may be denied boarding based on the criteria below.

1 – Existing severe or chronic medical conditions

  • Boarding will be denied to any person with a severe, chronic medical condition, including those specified by the CDC.

2 – Any underlying health issues

  • Guests of all ages will be screened prior to boarding regarding underlying health issues that may prevent them from sailing. Secondary, enhanced health screenings will be performed.

3 – Recent travel to specific countries

  • Any person who has traveled from, to or through mainland China, Hong Kong, Macau, Europe, Iran, or South Korea 15 days prior to embarkation.
  • Any person who has come in contact with anyone with 15-day prior travel to mainland China, Hong Kong, Macau, Europe, Iran, or South Korea. The CDC characterizes contact with an individual as coming within six feet (2M) of a person.
  • Any person who within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
  • For Caribbean Itineraries Only: The above parameters will also include Japan, Singapore and Taiwan, along with travel or contact occurring 21-days prior to embarkation.

Important Links


AmaWaterways

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Avalon Waterways

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Azamara

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Carnival Cruise Lines

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Celebrity Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Costa Cruise Lines

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Crystal Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Cunard

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Disney Cruise Line

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Emerald Waterways

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

Holland America Line

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

MSC Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Norwegian Cruise Line

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Oceania Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Princess Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Regent Seven Seas Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Royal Caribbean International

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Scenic

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

Seabourn Cruise Line

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Silversea Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

Uniworld River Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Viking Ocean Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Viking River Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • Cancellations vary per ship between 2021-2022, please refer to the link above for more details

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

Virgin Voyages