Need to cancel a flight? Here’s everything you need to know

We understand that your upcoming travel plans may have been heavily impacted by the global spread of the coronavirus (COVID-19), and we are working closely with all of our airline partners to waive cancellation/change penalties and provide credit toward future travel through May 31, 2020, where policies permit. Here are answers to all your questions about cancelling upcoming flights. 

RELATED: Visit the CheapTickets customer service page for more COVID-19 related questions.

Is your flight scheduled to return  before May 31, 2020?

You can cancel your upcoming flight online or in-app through CheapTickets at no penalty. You will receive a credit with the airline that can be redeemed for future travel for cost of the ticket + taxes and fees. Note: Credit availability and travel by dates are determined by the airline.

What you should have handy when cancelling:

Locate your itinerary number from your confirmation email or your My Trips page. Have your travel dates, email and phone number you used to make the booking.

Top ways to cancel

Here are four easy ways to cancel your CheapTickets flight reservation:

Cancel online from  My Trips. Just login to access your booking and follow the instructions from your itinerary to cancel.

Cancel using chat. Click the blue Chat Now  button from the My Trips or our customer service page. The virtual agent will guide you through the process of cancelling your booking and can answer other questions you may have.

Complete the cancel request form. Fill out this form  using the itinerary number, email, and phone number from your booking. After submitting the form the cancel request will be processed. 

If your flight is departing within the  next 72 hours, click the contact us button at the top of the customer service page to speak directly with an agent.

FAQs: Flight Cancellation

Should I cancel through CheapTickets or contact my airline directly? Our agents cannot cancel or change reservations booked on many low-cost and international airlines, including Aer Lingus, Easy Jet, Fun Jet, Norwegian, Spirit, Frontier and Volaris. If your airline is on this list, we cannot change or cancel reservations for these airlines. Please follow the guidance on the airline’s website and work with them to make any changes to your flight.

What if I purchased two one-way flights? If you purchased 2 one-way flights, each flight must be changed or cancelled separately. 

What if my flight is part of a vacation package? Travelers with a vacation package should cancel each component of their trip separately. For example, if you purchased a flight + hotel vacation package, please follow the above steps to cancel your flight and visit our hotel page FAQ for instructions on cancelling your hotel.

Why can’t I get a refund? CheapTickets follows the policies of its travel partners and airline providers. Many airlines at this time are offering credit toward a future flight unless the flight has been cancelled. 

Will I have to pay a fee to change or cancel? Some airlines allow for full waiver of fees and penalties during this event. If your airline does not permit a full refund, our customer support team will contact you to advise you of the next best available option.

I tried all of the options above and still can’t cancel my flight. If none of the above options were successful in cancelling your booking, you may attempt to cancel directly with the airline provider.

What if I have travel insurance? Can I get a refund then? Check your policy to see if unforeseen events like COVID-19 are covered. You may have the option to file a claim with the insurance provider. Please note that a refund is not guaranteed in that instance. If you still wish to cancel your flight through CheapTickets, you may do so. 

My flight is set to depart after May 31, 2020. Can I still cancel? Airline policies are changing daily due to COVID-19. Please wait and check back closer to your date of departure for the latest policies. If you do want to cancel today, you can do so from the My Trips page, but please be aware that all normal cancelcancellation penalties will apply.  

Tagged: COVID-19