- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel just moments from Winchester. Amazing accommodations, stay and food!!
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Lainston House Hotel is located in Winchester. Great Hall and Winchester Cathedral are notable landmarks and Marwell Zoo is a popular area attraction. Looking to enjoy an event or a game while in town? See what's happening at St. Mary's Stadium or Ageas Bowl Cricket Ground. Our guests appreciate the hotel's quiet location.
The hotel, the grounds, the people were great. What they need to work on is communication. We had booked months prior the Falconry Experience and it was confirmed. The day before (around 4pm) we were to participate we went to the front desk to see where we were to go the next day. They said come to the front desk 15 minutes before our event. We did. They told us to go to Falconry area so we walked there. We were taking pictures waiting for our falcon and guide to show up. They never came. About 10 minutes later the front desk person came and told us the event was canceled and that it had been canceled since the day before. He told us that they could not reach us the day before. We were staying at the hotel so there was no reason they could not have contacted us especially when we asked about it the day it was canceled. Also they tried to charge us for it when we checked out, but then changed her tune when we said you canceled it. If we had known the day it was canceled we could have made arrangements to go to Stonehenge. It was too late so we lost a day. Communication is needed.